Qualifications

• Bachelor's or Master's degree in Mechatronics, Automation, Electrical Engineering, or related field preferred; equivalent experience considered
• Proven hands-on technical leadership experience within automation, machinery, field service, or industrial operations
• Strong mechanical and electrical troubleshooting skills
• PLC and system integration experience; Siemens and EtherCAT experience preferred
• Field service, equipment installation, and commissioning experience
• Leadership experience, ideally 3+ years in field service, technical service, or technical operations
• Experience driving KPIs, continuous improvement, productivity, and 5S
• Strong customer-facing and cross-cultural communication skills

Responsibilities

• Lead daily technical operations across Service, Applications, Customer Support, and technical testing
• Provide hands-on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalations
• Improve service response times, team productivity, workflows, and operational efficiency
• Establish and track KPIs, priorities, processes, and technical standards
• Lead onboarding, technical training, and team development
• Oversee repair/RGA processes, workplace safety, and 5S
• Coordinate technical projects and operational improvements with international teams
• Maintain strong communication with customers, suppliers, and internal teams

Benefits

• Opportunity to lead and influence a key function in a global organization
• Access to international collaboration and technical project coordination
• Hands-on involvement in troubleshooting and operational improvements
• Emphasis on employee development through training and onboarding
• Potential for career advancement in a cutting-edge technical environment