Pennsylvania Medicine

Technical Manager -Lab-Med Immunology at Penn Medicine

Pennsylvania Medicine$95K — $115K *
Hospitals & Medical Centers
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Biological or Chemical Sciences or related healthcare field
  • 5+ years of clinical lab experience
  • Additional education or training in Management or Lab Management
  • Experience managing high volume clinical labs
  • Demonstrated superior customer satisfaction management

Responsibilities

  • Manage daily technical and administrative functions of laboratory sections
  • Set strategic direction with Medical Director
  • Develop and approve standard operating procedures
  • Monitor all phases of test systems for compliance and quality
  • Review laboratory services to support advances in clinical testing
  • Serve as a resource for section's services and maintain technical competency
  • Manage quality control and improvement programs

Benefits

  • Professional development opportunities
  • Supportive environment for continuous learning
  • Exposure to cutting-edge laboratory technologies
  • Access to advanced clinical research projects
  • Comprehensive health and wellness programs
Full Job Description
Summary:
  • The incumbent's primary responsibility is to manage the daily technical and administrative functions of their individual laboratory section(s); ensure compliance with institutional and laboratory policies and procedures; evaluate and recommend technical methods based on clinical and financial parameters; ensure that written and approved technical procedures and documentation are maintained for each determination performed; manage personnel, and all fiscal affairs.

Responsibilities:

Technical Services:

  • With Medical Director, sets strategic direction of section
  • Approves/develops standard operation procedures
  • Monitors pre-analytical, analytical, and post analytical phases of test systems
  • Periodically reviews the range and types of tests offered to ensure laboratory services remain supportive of advances in clinical laboratory testing systems
  • Keeps abreast of technical development in area of specialization
  • Acts as a resource person for the section's services
  • Maintains technical ability and knowledge required to supervise the performance of any procedure in the section
  • Assumes overall responsibility for the formulation and monitoring of a Quality Control/Quality Improvement program
  • Takes responsibility for staff errors
  • Oversees and resolves test system problems for all assays through instrument troubleshooting, assessing operator performance, and monitoring trends in patient data and quality control data to determine proper instrument/method performance
  • Ensures enrollment in appropriate Proficiency Testing programs which meet federal, state, and accrediting agency requirements
  • Manages the entry of results into appropriate database for all proficiency testing results
  • Monitors workflow and workload within the sections adapts operational plan accordingly in a timely manner
  • Assists clinicians and researchers in utilizing lab services in support of special projects and research protocols
  • Meets with clinical research sponsors/auditors to review lab service support for various clinical trials
  • Manages and eliminates process workarounds
  • Assures equipment is maintained with appropriate documentation
  • Follows manufacturer's guidelines and routine preventive maintenance schedules for all equipment in the sections
  • Assumes bench responsibilities when required
  • Maintains competency in all technical aspects of the section
  • Is able to perform, troubleshoot, and explain each test procedure currently performed in the section
  • Performs teaching functions with residents and Medical Laboratory Science Students

Regulatory Compliance:

  • Works with the Division's Quality Assurance manager in functioning as liaison to accrediting/regulatory agencies in preparation for inspections, site visits, documentation of compliance, deficiency corrections, status changes and licensing renewals
  • Maintains an updated database related to Federal, State, and local government agencies and professional accrediting agencies' regulatory requirements impacting lab operations including: AABB, CMS (Center for Medicare/Medicaid Services), DOH (Appropriate state Dept. of Health), DOH (Bureau of Laboratories), CAP (College of American Pathologists), CLSI (Clinical Laboratory Standards Institute), FDA, FACT, TJC (The Joint Commission), OSHA (Occupational Safety and Health Act), NRC (Nuclear Regulatory Commission), DEA (Drug Enforcement Agency), DOT (Dept. of Transportation: Shipment of Hazardous Material)
  • Ensures that all quality control, instrument records, test records, and other documentation are maintained in a manner which complies with all regulatory requirements
  • Ensures that review of department operating policies and processes are performed within required time limits
  • Monitors and participates in department efforts to maintain a safe working environment through development of safety policies, ongoing surveillance of environment and work practices
  • Ensures deficiencies noted are corrected.

Fiscal Management:

  • Enters annual budget in Hyperion and works with the Administrative Director to reach department goals
  • Works with Administrative Director to coordinate and collate department(s) annual capital, payroll, and non-payroll budget projection
  • Prepares appropriate justification and/or ROIs for new program or replacement item funding
  • Reviews monthly expense reports and variance reports and devises strategies for minimizing expense variances by taking corrective action to resolve unfavorable budget variances
  • Develops and maintains updated database of cost/test for all tests performed in the laboratory section
  • Reconciles monthly financial reports with monthly workload volume reports to ensure appropriate billing
  • Manages inventory through reagent utilization analysis
  • Collaborates with management to establish competitive pricing for business development by reviewing competitor pricing and recommending adjustments as needed
  • Plans overall staffing levels and schedules within approved budget
  • Controls and oversees purchasing of supplies for the section
  • Assures patient charges are processed accurately.

Staff Development:

  • Ensures all staff involved in moderately complex or highly complex testing meet personnel qualification requirements as defined by federal, state, and accrediting agency regulations
  • Ensures that staff have completed the annual competencies required to meet regulatory compliance
  • Completes annual performance review for all individuals under his/her supervision
  • Mentors and provides opportunities for team members to develop existing and new competencies through routine and on-going coaching and feedback
  • Guides team in fostering an environment that supports diversity and promotes trust, integrity, and high performance
  • Ensures completion of UPHS mandatory health screenings, annual training programs, and performance evaluations for all employees
  • Collaborates with Human Resources in staff recruitment process
  • Conducts regular staff meetings to share information, solicit feedback, and build productive relationships
  • Plans and coordinates continuing education programs designed to maintain and increase the technical skills and knowledge of self and assist staff to reach full potential
  • Continuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performance
  • Effective and timely performance management that clearly defines work expectations, recognizes and rewards individuals for a job well done, and addresses performance issues immediately and directly
  • Meets regularly with Administrative Director
  • Ensures that reports and other deliverables are accurately submitted on a timely basis
  • Acts as a role model for staff by supporting management's position, containing and preventing rumors, controlling dissention, promoting patient and staff relations, and displaying pride in work
  • Oversees the training of new employees assigned to the section.

Education or Equivalent Experience:
  • Bachelor of Arts or Science with Education Specialization: Biological and Chemical Sciences or related healthcare field Equivalent Experience and 5+ years Clinical lab experience:5 years minimum if Bachelor's Degree7 years minimum
  • if Associate's Degree, must meet requirements as a general supervisor under CLIA-88 • And Additional education and/or training in Management or Lab Management • And 5+ years Experience managing high volume clinical labs while meeting superior customer satisfaction expectations

About Pennsylvania Medicine

The University of Pennsylvania is a private Ivy League research university in Philadelphia. It is the fourth-oldest institution of higher education in the United States and is ranked among the highest-regarded universities by numerous organizations and scholars. While the university dates its founding to 1740, it was created by Benjamin Franklin and leading Philadelphia citizens in 1749 . The University has four undergraduate schools as well as twelve graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor wrote the first draft of the United States Constitution, its medical school, the first in North America, and Wharton, the first collegiate business school. Penn's endowment is US$20.7 billion, putting it amongst the wealthiest academic institutions in the world, and its 2019 research budget was $1.02 billion. Penn was one of nine colonial colleges chartered before the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. The campus, in the University City neighborhood of Philadelphia, is centered around College Hall, and notable landmarks are Houston Hall, the first modern "student union", and Franklin Field, the first double-decker college football stadium. Penn also is the home of the Morris Arboretum, the official arboretum of the Commonwealth of Pennsylvania, which is located 15 miles northwest of the campus, in the Chestnut Hill section of Philadelphia. The university's athletics program, the Quakers, fields varsity teams in 33 sports as a member of the NCAA Division I Ivy League conference.
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