Cisco

Technical Leader- SDWAN/Routing Escalations

Cisco$149K — $218K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or related field with 8 years of relevant experience, or Master's degree with 6 years of experience.
  • In-depth knowledge of Layer 2 and Layer 3 networking.
  • Familiarity with various networking protocols and standards.
  • Strong troubleshooting and debugging skills for complex systems.
  • Proficient in network protocols such as TCP/IP, FTP, DHCP, HTTP, along with advanced routing protocols.

Responsibilities

  • Analyze, configure, and resolve issues in SDWAN networks with diverse routing platforms and protocols.
  • Develop lab setups to replicate and rectify problems while validating software and hardware changes.
  • Provide efficient remote troubleshooting support to tackle issues.
  • Oversee incident ticket management to ensure proper resolution and documentation.
  • Collaborate with developers and technical support for tackling complex challenges.
  • Act as the primary contact for customer needs and manage their expectations effectively.
  • Communicate important updates to the Cisco Support team and customers as necessary.
  • Participate in on-call rotations for urgent priority support and assist in assigned support shifts.

Benefits

  • Opportunity to work in a highly technical team environment.
  • Impactful role addressing critical issues and enhancing product quality.
  • Involvement in cross-functional collaboration with various departments.
  • Engagement with customers to drive satisfaction and solutions.
  • Participation in ongoing training and skill enhancement opportunities.
Full Job Description
The application window is expected to close on: 08/12/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Your Impact

In this role as an Escalation Engineer, you will be part of a highly technical team that solves critical issues and manages customer communication and virtual teams. You'll balance hard technical skills with the soft skills required to quickly drive customer issues to closure. You'll maintain end-to-end ownership of efforts to resolve customer issues and help drive improvements in product quality by sharing the field learnings with engineering teams. It's a very dynamic role that requires engaging with Sales/account teams, Marketing, Development, and Test teams.

Role & Responsibilities
  • Analyze, configure, and fix SDWAN networks with mixed routing platforms and protocols.
  • Create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design.
  • Provide remote troubleshooting support to resolve issues efficiently.
  • Manage incident tickets and ensure their resolution. Adhere to ticket processes and update them with relevant and correct notes.
  • Engage with developers and technical support teams for assistance on complex issues.
  • Serve as the main point of contact for customer requirements and manage expectations.
  • Communicate updates to the Cisco Support team and customers as needed.
  • Participate in On Call Rotation for weekend priority support for P1's and support shifts as required.
  • Ability to identify problems, take ownership, and deliver high customer satisfaction solutions.
Minimum Qualifications
  • Bachelor's degree in Computer Science, Computer/Software/Electrical Engineering +8 years of related experience, or Masters +6 years of related experience.
  • Excellent Layer 2 and Layer 3 knowledge and experience
  • Good understanding of various networking protocols and standards
  • Strong passion and experience in troubleshooting, debugging complex systems and possess excellent problem-solving techniques
  • Network protocols like TCP/IP, FTP, DHCP, HTTP, Multicast, Routing protocols (OSPF, BGP, VRRP, DNS, MPLS, BFD,QoS etc ) knowledge
Preferred Qualifications
  • Knowledge of AWS/Azure and Python scripting.
  • Experience in IP Routing technology and Cisco products like ASR1k, ISR4k, ENCS, CSR Cloud Services Router, CSP Cloud Services Platform, and Cisco Catalyst SDWAN(Formerly Viptela).
  • Technical skills corresponding to CCNA/CCNP/CCIE level.


About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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