ResponsibilitiesWorkato's Education team helps our customers, partners, and community build real skills on the Workato platform - from first recipe to advanced, production-grade automations. We are looking for a Technical Trainer to create and deliver hands-on training that teaches people how to do things in Workato and gives them a strong foundation to build on.
This is a hands-on, build-and-deliver role. You will design training content that breaks down platform concepts into clear, practical lessons, deliver that content live and in person, and produce a library of training videos that scale your impact well beyond the classroom. You will bring an instructional design mindset to everything you create - structuring content around how people actually learn - while staying deeply technical and close to the product. You should expect to travel up to 30% of the time to deliver in-person sessions.
In this role, you will also be responsible to:
- Create training content that teaches users how to accomplish real tasks in Workato and how to master the platform's foundations - covering core architecture, recipe design, best practices, and common patterns.
- Deliver training in person through instructor-led sessions, bootcamps, workshops, and hands-on labs, providing real-time guidance and feedback to learners.
- Produce high-quality training videos and on-demand content, including walkthroughs, how-to tutorials, and foundational lessons that scale to a global audience.
- Apply instructional design principles to structure curricula, lab guides, and job aids around clear learning objectives and adult-learning best practices.
- Partner with product, engineering, and subject matter experts to keep content accurate and up to date as the platform evolves.
- Gather feedback from learners and stakeholders to continually refine and improve content and delivery.
- Build practical, real-world exercises and use cases that let learners apply new skills hands-on.
RequirementsQualifications / Experience / Technical Skills- A minimum of 3 years of experience in technical training, instructional design, technical enablement, or a related field, preferably in enterprise software, SaaS, or platform companies.
- Workato certification (or the ability to earn it shortly after joining); hands-on development experience building Workato recipes and automations is a strong plus.
- Demonstrated experience creating technical training content - curricula, lab guides, tutorials, and how-to materials.
- Proven ability to deliver engaging instructor-led training in person to both technical and business audiences.
- Experience producing training videos and on-demand learning content, with comfort using video creation and editing tools.
- Willingness and flexibility to travel up to 30% of the time.
- A Bachelor's degree or equivalent practical experience.
Soft Skills / Personal Characteristics- An instructional design mindset - you structure content around clear learning objectives and how people actually learn, not just feature lists.
- Excellent verbal and written communication skills, with the ability to make complex technical concepts simple and approachable.
- Strong organizational skills and the ability to manage multiple content and delivery projects at once.
(REQ ID: 2840) 
