The Challenge

Due to rapid growth and an increased demand for our platform, OneTrust is seeking a Technical Implementation Consultant. The Technical Implementation Consultant role is one of the key pieces of the OneTrust architecture. After the sales process, consultants are the key contact in driving and building the relationship, implementing the solution and managing the expectations of the customer. Technical Implementation Consultants work across the technical modules. As a Technical Implementation Consultant, you will be responsible for the customer relationship and will work directly with our customers to enhance their overall user experience with the OneTrust platform. The role is one of the most important as it is the bridge between OneTrust and the customer, helping the business grow by identifying product enhancements and relaying them between the customer and OneTrust Product teams.
Your Mission

As a Technical Implementation Consultant, you will:

• Configure and implement solutions across key areas, including:
  • Integrations with third-party systems (APIs, connectors)

• • Insights Dashboard (Power BI reporting and visualization)

• • General platform configuration (SSO, user provisioning, system setup)

• • Data Discovery (data scanning, classification, and inventory mapping)

• Own end-to-end technical implementation and support customer adoption from kick-off through go-live.
• Monitor and analyze the customer's adoption of our solution features and functionality in order to provide leadership with an understanding of their overall business needs as they relate to our products and improve value realised.
• Provide assurance and oversight to customers implementing OneTrust's platform regarding SaaS implementations including underlying hardware and software architectures.
• Triage, prioritise, and drive resolution for escalated technical issues.
• Proactively identify, assess, and communicate project risks, including but not limited to delivery timelines, scope changes, customer engagement, and technical constraints.
• Use your experience across a broad range of core technologies including HTML, CSS, JavaScript and APIs.
• Complete internal and project documentation (including configuration logs and functional specifications).
• Seek opportunities in day-to-day workflow to improve quality and efficiency from ideation to deployment.
• Document processes and workflows in shareable documents for future use and adoption.
• Work closely with UI/UX design, marketing, product management and engineering on project goals and requirements
• Be an advocate for our customers by representing their issues to Product Management and Software Engineering with a focus on steering the OneTrust roadmap.
• Provide strategic and tactical support for Sales, Professional Services, and Business Development.
• You will also act as system and regulatory best practice expert, drawing from a plethora of consulting experience to advise customers on optimization of privacy program.
• Act as the customer advocate.
• Seamlessly transition ownership and action plan back to involved teams.
• Show ownership of issues, engage customers, establish urgent priorities and implement resolution plan.
• Able to resolve simple to moderate issues with minimal management intervention.
• Ability to interpret and deliver on custom SOW customer projects.

In this role, you will also:

• Demonstrate strong tech awareness and problem-solving by gathering client requirements and delivering system-based solutions.
• Communicate complex technical concepts clearly to stakeholders, taking a consultative approach to client engagements.
• Apply prior SaaS implementation experience to drive successful outcomes.
• Demonstrate independent, professional communication tailored to audience expertise; participate in discovery discussions and deliver presentations during project meetings.
• Understand and proactively manage project timelines, scope, and dependencies; consistently deliver implementation tasks on time with high quality.

You Are

• A coachable and organized individual with strong communication and critical thinking skills who can understand the needs of the clients and navigate them to success.
• Able to work effectively both independently and as part of a collaborative team environment.
• Willing to travel 10 - 20%.

Your experience includes:

• BA/BS OR MS in Computer Science, Electrical OR Computer Engineering, Web Design/Development, Engineering Management or Information Technology/Systems, with 2-5 years of relevant experience in software development, professional services, solution engineering, technical consulting or an advanced degree in a relevant field
• Experience working with HTTP, SSO, SSL certificates, networking, and API integrations
• Experience working with HTML, CSS, JavaScript, and Python
• Familiarity with Jira/Atlassian Suite
• Exposure to other systems such as Salesforce Marketing Cloud, Adobe, Eloqua, and Marketo, ServiceNow
• Effective customer-facing relationship-building skills. Proven success in and genuine enthusiasm for working directly with customer(s)
• Proven ability to engage across corporate functions (Sales, Professional Services, Support, Customer Success and Product Management)
• Previous end-to-end implementation experience, ideally on a SAAS platform/product
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
• Strategic and critical thinking, problem-solving, and decision-making capabilities
• Ability to build relationships across stakeholders in marketing, sales, and engineering
• Proficiency in Microsoft Office suite (Excel, Word, PowerPoint)
• Strong entrepreneurial skills to excel in a complex and rapidly evolving SAAS environment
• Working knowledge of implementation practices including configuration, testing, and deployment processes

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range

$69,375-$104,063 USD

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources

Check out the following to learn more about OneTrust and its people:
Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy OverviewYou can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to [email protected].