Little more about the team:In this Technical Customer Success Manager role, you'll be joining a growing Customer Success team and helping us to drive adoption of Honeycomb and success of our customers in their journey with Observability in our post-sale accounts.
What you'll do in the role:- Own the post-sales relationship for a portfolio of accounts
- Drive value & outcomes with technical sponsors and champions
- Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement.
- Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
- Represent the customer in internal meetings with Engineering and Product Management
- Partner with the rest of our team in East to grow our brand and business in the region
- Keep up to date on Honeycomb technologies and product offerings
What you'll bring to the role:- At least 3+ years of overall work experience in the SaaS or Enterprise software industry - preferably in the Developer Tools space
- Previous Customer Success, Technical Account Management, Sales or Customer Services experience
- Strong organizational skills and ability to handle many simultaneous conversations in email and chats
- Deep process orientation and willingness to test, establish and document new processes in a startup environment
- Love of data analytics systems along with the desire and curiosity to explore and discover new information within them
- Working knowledge of the Enterprise software subscription lifecycle and associated processes
- Excellent written and verbal technical communication skills
Nice To Haves:- Use and familiarity with AI tooling (Claude, etc.) to accelerate day-to-day work.
- Working knowledge of SQL and/or BI reporting tools and techniques (we use Mode Analytics)
- Experience with, or understanding of the SaaS Monitoring space (any other APM, Logging or Metrics vendors)
On Target Earnings (OTE) based on level of experience (Base + Commission)
$116,500-$137,000 USD
What you'll get when you join the Hive:- A stake in our success - generous equity with employee-friendly stock program
- It's not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
- Time to recharge with unlimited PTO
- A distributed-first mindset and culture (really!)
- Home office, co-working, and internet stipend
- Full benefits coverage for employees, with additional coverage available for dependents
- Up to 16 weeks of paid parental leave, regardless of path to parenthood
- Annual development allowance
- And much more...
Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.
Phishing and Recruitment Scam Warning:We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you:
- All communications will come from an email address
- We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses-never personal accounts like Gmail or Yahoo.
- Our recruiting process will never ask you to provide financial or sensitive personal information, including but not limited to:
- Social security or tax identification numbers
- Credit card numbers
- Bank account information
