The Technical Consultant II role is primarily responsible for supporting the implementation and ongoing production support of Alkami's Segmint platform. As a Technical Consultant, you will be part of a small, high-impact team responsible for validating client data extracts, troubleshooting platform issues, coaching clients through data submission cycles, and serving as a technical partner to Project Managers throughout the Segmint implementation lifecycle. You will support multiple active client projects and a production support queue in a fast-paced, results-oriented environment. The ideal candidate has a background in data analysis or application support, with a genuine interest in financial technology and a drive to build deep platform expertise.
Essential Duties & Responsibilities

• Supports the technical validation of data extracts for new Segmint implementations, providing extensive client coaching through highly iterative data submission cycles to ensure accuracy against platform standards before client go-live.
• Works daily production support tickets for live Segmint clients, including handling change requests and performing "Break fix" tasks to address stale data and resolve client data flow interruptions.
• Participates in data discovery sessions and client-facing technical calls alongside senior team members, with growing independence over time.
• Assists with client-side SFTP configuration, troubleshooting, and data transmission validation for client onboarding.
• Contributes to product taxonomy and KLI (Key Lifestyle Indicator) mapping reviews in coordination with Project Managers and client data teams.
• Maintains and updates internal runbooks, knowledge base articles, and support documentation as platform behavior evolves.
• Assists internal project resources and external clients with Segmint platform functionality questions and established best practices.

Recommended Experience & Education

• 2+ Years of technical background in data analysis, application support, or a related field
• 2+ Years of customer-facing or client-interaction experience
• Familiarity with data file formats, SFTP processes, or application troubleshooting preferred

Education Level

• Bachelor's degree preferred but not required

Knowledge, Skills, & Qualifications

Required

• Exceptional client-facing communication skills; ability to clearly and straightforwardly explain complex technical concepts to non-technical stakeholders.
• Experience with basic SQL and querying relational databases, including the ability to write SELECT statements and join tables.
• Strong analytical and problem-solving skills with an ability to investigate data discrepancies
• Comfortable working with structured data and recognizing patterns or anomalies
• Ability to manage multiple tasks and client contexts simultaneously without sacrificing quality
• Collaborative working style with a willingness to learn from senior team members and escalate appropriately

Preferred

• Basic familiarity with scripting (e.g., Python, Google Apps Script) and comfort with AI tools for automation or data aggregation.
• Experience in the financial services or financial technology industry
• Familiarity with SFTP protocols and secure file transmission processes
• Exposure to data pipeline concepts, file extract design, or ETL-style workflows

The salary range for this position is: $73,600 - $92,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

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