Technical Account Manager

ScaleOps

$110K — $130K *
US-AnywhereRemote in United States
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years with cloud-native technologies (e.g., Kubernetes)
  • Minimum three years in a customer-facing technical sales role
  • Proven track record in technical presales roles
  • Ability to effectively communicate the benefits of modern software and technologies

Responsibilities

  • Engage with customers to ensure their success
  • Partner with sales to guide customers' journeys and build technical wins
  • Understand customers' goals and show how offerings meet their needs
  • Cultivate value-based relationships across customer organizations
  • Participate in planning and execution from discovery to technical wins
  • Maintain in-depth knowledge of ScaleOps product for demonstrations
  • Advise sales on effective product positioning
  • Onboard and support partners in sales cycles

Benefits

  • Professional development opportunities to enhance sales and technical skills
  • Engagement in diverse tasks from customer success to sales collaboration
  • Opportunity to work with cutting-edge cloud-native technologies
  • Access to industry events like meetups and conferences
Full Job Description
What You'll Be Doing
  • Engage with customers to ensure their success
  • Partner with the sales team to drive our customers' journey, build technical wins, and grow champions
  • Develop a deep understanding of customers' goals and objectives, and articulate how our offerings address their needs
  • Create and own value-based relationships at all levels within customer organizations
  • Actively participate in all phases of planning and execution, from initial discovery to the technical win
  • Develop and maintain a deep understanding of the ScaleOps product to demonstrate its value in sales meetings and at events such as meetups and conferences
  • Advise the sales team on effective ways to position the ScaleOps product
  • Onboard, educate, and enable partners, and support them in sales cycles
  • Deepen both your sales and technical skills through self-driven education and ScaleOps' professional development opportunities

What You'll Bring
  • 3+ years of hands-on experience working with cloud-native technologies, such as container technologies and Kubernetes (required)
  • Minimum three years of experience in a customer-facing role, such as technical sales or sales/solution engineering (required)
  • A track record of success in a technical presales role, with enough experience selling and implementing technology to earn customer trust
  • A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies

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