Head of Global Account Management

ScaleOps

• $160K — $200K *
US-AnywhereRemote in United States
Enterprise Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years in enterprise SaaS Account Management or Customer Success
  • Proven revenue growth and retention with large enterprise accounts
  • Strong commercial leadership in renewals and pricing strategy
  • Familiarity with K8s, containers, AWS/GCP/Azure
  • Experience engaging with technical roles like DevOps and Engineering Teams
  • Exceptional executive presence for influencing C-suite stakeholders
  • Experience in building scalable Account Management organizations in SaaS
  • Data-driven mindset with strong business acumen.

Responsibilities

  • Develop and execute a strategy for enhancing customer lifetime value
  • Establish operational frameworks and methodologies for Account Management
  • Identify and prioritize expansion opportunities aligning with revenue goals
  • Ensure high retention and predictable renewals through proactive engagement
  • Serve as executive sponsor for key customers, building robust relationships
  • Position ScaleOps as a strategic partner delivering measurable outcomes
  • Recruit and mentor a global Account Management team during expansion efforts
  • Create a culture focused on excellence, accountability, and customer advocacy
  • Collaborate across departments for a seamless customer experience
  • Provide insights to influence product strategy based on customer feedback.

Benefits

  • Leadership opportunity in a high-growth SaaS company
  • Global team collaboration and mentorship
  • Influence over strategic direction and customer relationships
  • Dynamic work environment focused on innovation
  • Opportunity to shape a culture within the organization.
Full Job Description
What You'll Do
  • Develop and execute a comprehensive strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts.
  • Establish the operational framework, methodologies, and metrics for a scalable AM organization.
  • Identify, prioritize, and execute on expansion opportunities (upsell, cross-sell) in alignment with revenue goals.
  • Ensure high retention rates and predictable renewals through proactive engagement.
  • Serve as the executive sponsor for strategic customers, building strong relationships with DevOps leadership, CTOs, FinOps, and C-suite stakeholders.
  • Position ScaleOps as a long-term strategic partner driving measurable business outcomes.
  • Recruit, mentor, and lead a global Account Management team as we expand into new regions.
  • Create a culture of excellence, accountability, and customer advocacy.
  • Partner closely with Sales, Technical Account Managers, Product, Marketing, and Operations to ensure a unified and impactful customer experience.
  • Provide strategic insights to influence product roadmap and GTM strategy based on customer and market feedback.


What You'll Bring
  • 10+ years of experience in enterprise SaaS Account Management, Customer Success, or related roles, including leadership of global teams.
  • A proven track record of driving significant revenue growth, retention, and expansion within large enterprise accounts.
  • Strong commercial leadership - highly skilled in renewals, pricing strategy, and complex contract negotiations.
  • Familiarity with K8s, containers, AWS/GCP/Azure, and in Cloud technologies.
  • Experience with technical personas (i.e DevOps, Engineering Teams).
  • Exceptional executive presence with the ability to influence C-suite stakeholders and operate as a trusted advisor.
  • Demonstrated success building and scaling AM or CS organizations in high-growth SaaS environments.
  • Strategic, data-driven mindset with strong business acumen and the ability to align customer outcomes with company goals.
* Ladders Estimates

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