IQVIA

Technical Account Manager, IQVIA Digital

IQVIA • $57K — $142K *
Durham, NC 27713In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, engineering, or IT
  • 3+ years in technical account management or customer success in a tech-related field
  • Strong technical aptitude for translating complex concepts for non-technical audiences
  • Experience with data platforms like DMPs, DSPs, and SSPs
  • Proficiency in data management protocols, including SFTP
  • Familiarity with data structures such as JSON and CSV
  • Experience in using collaborative tools like Jira and Confluence

Responsibilities

  • Align data files with client identity solution use cases
  • Oversee work item queue and communicate onboarding requirements
  • Support the Sales team in new opportunity pursuits
  • Ensure proper setup of audience segments for data ingestion
  • Monitor client solutions for issues or outages proactively
  • Escalate critical issues to upper management
  • Develop knowledge of identity solution offerings through ongoing learning

Benefits

  • Comprehensive health and welfare benefits
  • Incentive plans and bonuses based on performance
  • Flexible work schedule options
  • Opportunities for professional development and training
  • Collaborative company culture promoting innovation
Full Job Description
Job Summary

The Technical Account Manager (TAM) will serve as a data solutions and ad tech platform expert, supporting Throtle's identity solutions and data onboarding, including new client requests, platform implementations, and ongoing data monitoring.

This role requires analytical thinking for each data request and hands-on assistance with platform or technical challenges to ensure clients are fully supported.

As a key stakeholder, the Technical Account Manager will work closely with internal teams-including Sales, Customer Support, DevOps, Data, and Application Development-to support data workflow processes and manage issues through resolution. This position reports to the Senior Director, Data Operations and Integrations.

Duties and Responsibilities
  • Work directly with clients to align data files with their identity solution use cases.
  • Oversee the work item queue and communicate match or onboarding requirements for new and existing clients to data and technology teams.
  • Support the Sales team in pursuit of new opportunities.
  • Ensure audience segments are properly set up at the end platform for data ingestion.
  • Proactively monitor new and ongoing client solutions for issues or outages.
  • Escalate critical issues to upper management.
  • Develop strong knowledge of all identity solution offerings through independent learning and collaboration with colleagues.
  • Understand all regulations and laws applicable to assigned roles and responsibilities.
  • Develop, implement, and maintain policies and procedures governing assigned responsibilities, including compliance with security requirements for ePHI.

Required Skills and Abilities
  • Experience managing varied workstreams with minimal supervision.
  • Client-service mindset, excellent communication skills, and the ability to provide timely updates to multiple stakeholders.
  • Flexibility to adapt to changing priorities, prioritize time-sensitive requests, multitask effectively, and keep multiple projects on track.
  • Ability to build relationships and work effectively with cross-functional teams.

Education and Experience
  • Bachelor's degree in a related field, such as computer science, engineering, or information technology.
  • Proven experience in technical account management, customer success, or a similar role, preferably in a technology-related industry.
  • Strong technical aptitude and the ability to understand and communicate complex technical concepts to non-technical audiences.
  • At least three years of industry experience in advertising or marketing technology, programmatic ad tech, audience strategy, platform operations, or a technical customer-facing role.
  • Experience working with products or services that require frequent or continuous distribution of high-volume data.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong written and oral communication skills.
  • Experience working directly with data platforms, such as DMPs, DSPs, and SSPs.
  • Knowledge of data transfer protocols, including SFTP.
  • Basic understanding of audience-building fundamentals and terminology, such as Boolean logic.
  • Knowledge of basic data structures, such as JSON and CSV.
  • Experience with Jira and Confluence.


The potential base pay range for this role, when annualized, is $57,000.00 - $142,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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