APEX Analytix, Inc

Technical Account Manager

APEX Analytix, Inc • $95K — $100K *
US-AnywhereRemote in United States
Technical Services
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Customer-focused mindset for exceptional service delivery.
  • Deep technical knowledge in data structures and tools like Microsoft Excel.
  • Strong relationship-building abilities.
  • Reliable, quick-reacting professional in dynamic environments.
  • Experience managing multiple projects and time zones.
  • Strategic thinking in change management and process implementation.
  • Exceptional written and verbal communication skills.

Responsibilities

  • Provide product expertise and understand client's business practices.
  • Monitor support requests and aggregate common client issues.
  • Engage with client configurations to drive outcomes.
  • Collaborate with PDE to identify valuable features for clients.
  • Develop trusted relationships with key account stakeholders.
  • Understand client environments and assist with technical needs.
  • Liaise with engineering to resolve escalated issues.
  • Cultivate a talented team culture and mentor colleagues.

Benefits

  • Comprehensive medical, vision, dental, and life insurance.
  • Paid parental leave.
  • Medical and Dependent FSA options.
  • 401K match available.
  • Unlimited paid time off (PTO).
  • Ten paid company holidays.
  • One volunteer day per year.
  • Summer Fridays for enhanced work-life balance.
Full Job Description
POSITION OVERVIEW

  • This role works closely with the Customer Success team and is a named account resource.
  • The Technical Account Manager is a technical advocate for the customer and may work closely with PDE (Product Development & Engineering) to engage and execute technical customer needs by helping drive the product roadmap to ensure customer satisfaction, value-added functionality & features, as well as a partnership with Customer Success.
  • This is an essential position requiring a highly self-motivated individual contributor, with the ability to collaborate with various teams within Routeware, and the ability to drive processes and change to adhere to Routeware's long-term strategic initiatives
  • Accounting/Billing SaaS background highly desired.


RESPONSIBILITIES

  • Provide product expertise to clients and develop a deep understanding of client's business practices and operating environment.
  • Monitor support request flow for assigned clients and aggregate common issues for broader resolution (i.e. product enhancements, training, etc.)
  • Become intimately involved with clients' configurations and architecture to assist with outcomes.
  • Work closely with PDE (Product Development & Engineering) to identify features and functionality that are trending among Routeware customers that will provide more value to customers, as well as provide opportunities for revenue growth.
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
  • Develop and understand the client's technical environment, product configurations, and business processes.
  • Liaise with engineering teams to resolve escalated technical issues where appropriate.
  • Assist with challenging client requests or issue escalations as needed.
  • Cultivate a strong culture of talent development.
  • Instill a customer-first culture, focused on placing Routeware customers at the forefront of every business decision.
  • Focus on scalability and a growth mindset with a detailed focus on providing exceptional service to Routeware customers.
  • Understands Routeware technology, product offerings, and industries served.
  • Fosters and promotes innovative thinking and collaboration across teams
  • Mentors team and cross teammembers, helping them to develop skills and capabilities in support of their professional growth
  • Leads and contributes to Account Management initiatives as needed
  • Ability to travel up to 50%


QUALIFICATIONS

  • A customer-centric mindset with a focus on delivering exceptional service.
  • Deep Technical knowledge including the ability to understand data structure, pseudo code, and/or a mastery of data centric tools like Microsoft Excel.
  • Strong relationship-building skills
  • An excellent reputation as a reliable, customer-focused professional who can react quickly to problems while working in a fast-paced & dynamic environment
  • Capable of effectively managing multiple projects, teams, time zones, etc.
  • Ability to work at a strategic level while working on change management, process implementation, etc.
  • Exceptional communication skills (both written and verbal)
  • Process-oriented and highly organized with the ability to establish comprehensive execution plans.
  • Problem solver with a solution-oriented mindset
  • Ability to motivate teams and help drive a customer-focused and obsessed culture within the organization
  • Ability to manage expectations and requirements of internal and external stakeholders while performing day-to-day


BENEFITS

  • Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
  • Paid parental leave
  • Medical and Dependent FSA
  • 401K match
  • Unlimited PTO
  • Ten company holidays
  • 1 Volunteer day
  • Summer Friday's

    The pay range for this role is:

    95,000 - 100,000 USD per year (Remote (United States))

About APEX Analytix, Inc

APEX Analytix is a technology company that provides software and services to help businesses manage their financial operations. The company's products include software for accounts payable automation, fraud detection, and more. APEX Analytix was founded in 1988 and is headquartered in Raleigh, North Carolina.
Learn more about APEX Analytix, Inc
Size
1,000 employees
Industry
Enterprise Technology
Net Income
$20 million
Founded
1988
5 Year Trend
+20%
Revenue
$200 million
* Ladders Estimates

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