We are seeking a technically skilled Technical Account Manager with B2B outreach experience to fine-tune AI Agents to match customers' brand voice, compliance constraints, and risk tolerance to maximize performance and effectiveness. In addition, you'll provide documentation, training, and knowledge transfer so customer teams can adopt and leverage AI agents successfully. This role will entail building, integrating and deploying AI agents tailored to each customer: data ingestion pipelines, custom integrations, connectors to CRMs / MAPs / internal tools, and full-stack code as needed. **Key Responsibilities:** - **Account Management** - Guide customers through onboarding and campaign execution - Collaborate with Customer Success to align on goals and performance - Use data to uncover insights and deliver better customer outcomes - **Campaign Management** - Set up domains, email accounts, and deliverability systems - Build, QA and optimize customer-specific B2B email campaigns - Analyze and manage B2B prospect lists for targeted outreach - Monitor performance, resolve issues, and refine targeting - **Outreach Management** - Track and respond to campaign replies - Drive follow-up, book meetings, and manage conversion funnels - Capture best practices and design scalable, AI-enhanced outreach processes - Partner with engineers to provide feedback that shapes the product roadmap **Qualifications:** - 3-5 years experience in customer success, sales outreach or technical implementation roles - Demonstrated experience with B2B email marketing platforms and sales outreach workflows - Background in sales outreach, B2B, lead nurturing, prospect engagement and 1:1 email copywriting is preferred - Proven ability using data to analyze campaign performance and implement optimizations - Experience working with CRM systems and managing customer data - Excellent communicator and collaborator across teams - High-ownership mindset, detail-oriented, and comfortable managing multiple accounts. - Excited to experiment with AI tools and influence product development Not all candidates will check all of the requirements listed above and that's ok! We are open to great people from non-traditional backgrounds.