We're looking for a Technical Account Consultant who will serve as a trusted advisor, proactively addressing issues within existing customer and partner solutions, or identifying opportunities to propose new solutions.
The RoleWe are looking for a Technical Account Consultant to join our Customer Success team to support our continued growth.
As a Technical Account Consultant, you will bring a deep understanding of how the Orgvue platform can and should be utilised, combined with the ability to apply that knowledge directly within customer environments and explain it clearly to users.
You work with both partners and direct customers, supporting active accounts by helping users get sustained value from the Orgvue platform. This includes contributing hands-on configuration, reviewing and improving existing solutions, and guiding users so they understand how to work effectively and independently with Orgvue over time.
The role is part of the ongoing account team and will suit someone who enjoys practical problem-solving, working closely with users, and combining delivery with guidance to improve how Orgvue is used day-to-day.
Responsibilities- Work closely with partners and direct customers as part of the account team to help users get sustained value from the Orgvue platform
- Apply deep platform expertise to review, improve, and optimise customer and partner tenant configurations in line with best practice
- Contribute hands-on configuration changes where appropriate, including Gizmo optimisation and other updates that improve usability, performance, or outcomes
- Explain configuration decisions, patterns, and trade-offs clearly so users understand how and why the platform is set up and can work more effectively with it
- Support users with ad-hoc technical queries raised through the Customer Success team, using platform expertise to diagnose issues and recommend practical solutions
- Maintain a strong understanding of customer use-cases, solution maturity, and risks in order to proactively identify opportunities for improvement
- Work collaboratively with Customer Success Managers, Account Managers, partners, and other teams to ensure technical guidance aligns with customer objectives
- Share insights and feedback from customer usage to help improve delivery approaches, best practices, and the Orgvue platform over time
Requirements- You're excited by the prospect of joining a rapidly growing international company
- You're interested in building consulting skills within the HR/OD analytics space.
- You want to make a fundamental difference to some of the largest organizations and household names across North America.
- You really enjoy solving problems. You love taking on difficult challenges and finding creative solutions
- You don't get flustered easily. If you don't know the answer, you'll dig until you find it.
- You collaborate well with others, you deliver on your commitments and are comfortable being challenged
Preferred Knowledge & Skills- Two plus years of Orgvue experience
- Bachelor's Degree Required, ideally in Information Sciences or Business Studies
- Excellent knowledge of Microsoft Office, including Excel and PowerPoint.
- Data analysis skills essential; knowledge of statistics modelling is preferred.
- Client-facing experience, established communication skills and comfort speaking and presenting to customers of all levels
Benefits- Hybrid position - 1-2 days per week in the Philadelphia office
- 5% matched 401k
- Wellbeing: Sanctus Coaching, Headspace mindfulness app, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
- 25 days paid vacation (plus 1 extra day for every year of employment up to a maximum of 30 days)
- Healthcare premiums 100% paid by employer for majority of plans including family, dental and vision
- Annual discretionary bonus
- Annual Discretionary Bonus
