Job Title
Team Leader, Professional Services- HCM
Job Description
We are seeking a hands-on Professional Services Team Leader to lead a team of consultants delivering implementation services to our customers. This role blends people leadership with client delivery-ideal for someone who enjoys driving team performance while remaining close to customer outcomes.
You will be responsible for managing day-to-day team operations, ensuring successful project delivery, and contributing directly through billable work. This role plays a critical part in driving customer satisfaction, revenue performance, and operational excellence across our Professional Services function.
This is a Hybrid position based on-site three days per week in Atlanta, GA or Austin, TX.
Key Responsibilities
What you'll do
• Lead, coach, and develop a team of consultants delivering HCM implementation services
• Oversee daily operations, including resource planning, project oversight, and performance management
• Ensure successful delivery of customer projects, including hands-on participation in billable work
• Drive team performance against revenue targets and service level agreements (SLAs)
• Manage customer escalations and ensure timely, effective resolution
• Establish and continuously improve processes to increase efficiency and delivery quality
• Act as a technical and functional expert in the Sage HCM solution, helping customers maximize value
• Partner cross-functionally to improve customer outcomes and delivery consistency
What we're looking for
• 3+ years of experience in consulting practice management, ideally within HCM or payroll software
• Proven track record of leading high-performing consulting or professional services teams
• Strong experience in project delivery, resource planning, and escalation management
• Ability to balance leadership responsibilities with hands-on client delivery
• Excellent communication skills with the ability to set expectations and build trust with customers
• Highly organized with the ability to manage competing priorities in a fast-paced environment
• Strong sense of ownership and urgency in driving results
Perks? We have plenty.
• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on demand career development options and ongoing training offerings
Function
RTR - Prof Services and TE
Country
United States
Office Location
Atlanta
Work Place type
Hybrid
