The Network Team Lead provides direction, guidance and instruction for a team of Network Engineers & Administrators. The Network Team Lead will work with internal and external clients to maintain, analyze, and resolve technical issues of Network Infrastructure & related supporting software platforms. This position requires a highly technical person that has a deep understanding of Cisco Networking technologies, good operational experience and outstanding customer relations skills.
WHAT YOU WILL BE DOING- Ensure the stable operation of the corporate enterprise network including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware & software
- Supervise day-to-day operations of their team making sure everyone is contributing appropriately, distributing the workload evenly while ensuring motivation and performance levels are maintained
- Lead by setting a good example (role model) - behavior consistent with words. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Encourage creativity, risk-taking, & constant improvement amongst the team. Recognize & celebrate team & team member accomplishments & exceptional performance. Intervene when necessary to aid the group in resolving issues
- Communicate clear instructions to team members & hold them accountable to goals & objectives
- Provide regular status reports on tasks accomplished, current issues and progress toward goals.
- Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandable
- Acts as level 3 support personnel for client issues that cannot be resolved by other support tiers
- Manage vendor relationships and escalate issues when appropriate
- Provide capacity, performance, uptime and security reporting as requested. Implement industry best practices in terms of availability planning, security, scalability, and change management
- Ensure team member growth by actively communicating career progression and training plans as well as monthly status meetings with each team member
- Maintain a 99.5+% system uptime
WHAT WE NEED FROM YOUMust Have Qualifications:- 3+ Years of experience as a leader in Information Technology
- 3-5 Years of experience in Network Engineering
- This position requires on-site attendance
- Experience troubleshooting Network & Infrastructure issues
- History of Excellent Client Service Skills (communications & relationship management)
- Experience running multiple large technical projects simultaneously
- Communicates well both verbally and non-verbally
- Strong problem-solving and decision-making skills
- Ability to work effectively and with minimal direct supervision
- Ability to translate business requirements to technical deliverables
- Experience in the implementation & support of Cisco Networking Technologies, specifically:
- Cisco Campus Technologies
- Cisco Wireless
Ability to work 100% on-site in Pontiac, MichiganNice to Have Qualifications:- Experience administering monitoring solutions such as Solarwinds Orion
- BS or BA degree in networking, telecommunications or information systems or equivalent experience
- Cisco Data Center (Nexus, ACI, Routing, WAN, DNA Center)
THE PLACE & THE PERKSMore reasons you'll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical, dental, vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
- Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Dunkin
- Indoor/outdoor café with Wi-Fi
