Carvana

Team Lead, Network Operations

Carvana • $75K — $95K *
Tempe, AZ 85281In-Person
Transportation
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required.
  • 4+ years experience in logistics role.
  • 2+ years experience in a managerial or leadership position.
  • Demonstrated ability to work collaboratively within a team.
  • Strong professional communication skills, both written and spoken.
  • Proven multitasking and prioritization abilities.

Responsibilities

  • Support Network Operations team with inquiries and escalations.
  • Provide mentorship and performance management to direct reports.
  • Communicate expectations and performance metrics clearly to staff.
  • Interface with Drivers and Field Leadership to update on network performance.
  • Generate and analyze daily, weekly, and monthly quality metrics reports.
  • Act as a subject matter expert on Logistics Management Systems and related technologies.
  • Manage order fulfillment processes and mitigate delays.

Benefits

  • Opportunity for professional growth and development through mentoring.
  • Positive team morale and workplace spirit encouraged.
  • Access to advanced logistics technology and reporting systems.
  • Flexible work schedule options available.
  • Engagement with a diverse range of internal stakeholders.
Full Job Description
Team Lead, Network Operations

About the position:
This is a supervisory position responsible for overseeing daily operations and development of Coordinators, Specialists, and Senior Specialists to ensure quality, timely customer service, and sound decision-making. This position will report directly to the Manager, Network Operations. This role is not eligible for visa sponsorship.

What you'll be doing:
  • Provide real-time support to Network Operations Coordinators, Specialists, and Senior Specialists with questions, escalations, and audits.
  • Provide mentoring and accountability to direct reports and development through appropriate coaching, development, training, and performance management.
  • Proactively communicate information to direct reports, providing a clear understanding of expectations, performance measures, and goals.
  • Effectively communicate with Drivers, Field Leadership, and other internal stakeholders to provide real-time updates on network impacts, incident status, and root cause analysis.
  • Maintain and produce daily, weekly, and monthly reports of quality metrics and respective targets and goals.
  • Act as a subject matter expert in Carvana's Logistics Management Systems and other technologies, including JIRA, and more.
  • Manage, problem solve, and mitigate delays to the order fulfillment process, escalating issues as necessary.
  • Proactively communicate with leadership regarding business performance, the adverse impact of decisions on the field, and potential risks to the business.
  • Perform administrative duties, including auditing and submitting time sheets, updating attendance points, and approving PTO for direct reports.
  • Be a continuous positive force within the office, creating strong morale and spirit throughout the team.


What the Job Requires

To be able to do your job at Carvana, there are some basic requirements we want to share with you.
  • Bachelor's degree or equivalent experience is required.
  • 4+ years experience in a logistics role.
  • 2+ years of experience in a manager or leadership role.
  • Ability to work as a team player and interact with customers, managers and coworkers in a professional and courteous manner.
  • Ability to effectively delegate tasks to team members and communicate and interact in a professional, courteous manner.
  • Ability to communicate clearly and concisely, both written and oral.
  • Ability to multitask and prioritize effectively.
  • Ability to resolve complex issues with strong attention to detail.
  • Ability to work in an office environment, with extensive use of computers.
  • Ability to exercise independent judgment and discretion consistent with company values and strategic goals.
  • Ability to read, write, speak, and understand English.
  • Availability to work variable schedule(s) as necessary.
  • Ability to commute and work out of the Tempe headquarters.


This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Carvana

Founded in 2012 and based in?Phoenix, Carvana’s mission is to change the way people buy cars. By removing the traditional dealership infrastructure and replacing it with technology and exceptional customer service, Carvana offers consumers an intuitive and convenient online car buying and financing platform. Carvana.com enables consumers to quickly and easily shop more than 15,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts, and schedule as-soon-as-next-day delivery or pickup at one of Carvana’s patented, automated Car Vending Machines.

Carvana Careers

Join the dynamic team at Carvana, a leading e-commerce platform for buying and selling used cars, where innovation drives us and leadership thrives. At Carvana, we offer more than just job opportunities; we provide a pathway to a rewarding career in the automotive and technology industries.

Work You’ll Do

Become a part of Carvana’s commitment to changing the car buying experience by joining our diverse team. We leverage cutting-edge technology and bold innovation to stay ahead in a fast-evolving market. Our team is composed of driven professionals who lead the industry in expertise and are the backbone of our growth and success.

Explore Professional Growth

At Carvana, we believe in nurturing talent and fostering professional growth. Our leadership is dedicated to providing extensive training and development programs that empower you to climb the career ladder with confidence. From entry-level positions to senior roles, every team member receives the support and resources they need to excel.

Innovative Work Environment

Our culture is built on a foundation of diversity and inclusion, where every employee’s contribution is valued. Work alongside industry leaders and peers in an environment that celebrates creativity and strategic thinking. Carvana is not just a company; it’s a revolutionary approach to the automotive market.

Join Our Team

Discover a range of employment opportunities at Carvana, from customer service and vehicle operations to software development and marketing. Each position offers a chance to develop skills that are crucial for personal and professional development. We are hiring individuals who are passionate, curious, and eager to drive change within the industry.

Internship Programs

Kickstart your career with a Carvana internship. Gain invaluable experience, build your resume, and make connections that will open doors to future opportunities. Our internships provide a real-world glimpse into high-level projects and day-to-day operations, preparing interns for full-time roles in their chosen fields.

Benefits and Perks

Carvana cares for its employees by offering competitive benefits, including health insurance, retirement plans, and wellness programs. We also understand the importance of work-life balance and provide flexible working arrangements to suit different needs and lifestyles.

Networking and Career Advancement

Enhance your career prospects through Carvana’s robust professional networking opportunities. Connect with leaders and peers within and outside the company to expand your professional network and uncover new career paths.

Stay Connected

Search open positions that match your skills and interests on our Carvana Jobs portal. We look for innovative, driven, and collaborative individuals to join our team.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Subscribe to our Carvana Careers blog for the latest news and updates in the world of automotive e-commerce.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Carvana. Join Carvana today and be part of a company that’s redefining the automotive industry through technology, innovation, and a strong commitment to excellence.
Learn more about Carvana
Size
21,000 employees
Market Cap
$716.3 million
Industry
Consumer Technology
Net Income
-$171.1 million
Founded
2013
5 Year Trend
+103.7%
Revenue
$5.5 billion
NASDAQ
CVNA
* Ladders Estimates

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