Position Title: Task Order Manager

Department: Monitoring, Evaluation, Research, and Learning

Location: Washington DC, Vienna, Virginia

Report To: IBTCI Project Director

Type: Full-time

Classification: Exempt

Citizenship Required: U.S. Citizen

Clearance Required: Secret

Overview: IBTCI is seeking a highly qualified Task Order Manager (TOM) to lead execution and operational oversight for an upcoming large-scale Monitoring, Evaluation, and Learning (MEL) support contract for the U.S. Department of State EUR/ACE Bureau.

The Task Order Manager serves as the single point of accountability for successful task order performance and delivery. The TOM will oversee all contractual, operational, technical, staffing, financial, and quality management aspects of the task order to ensure compliance with the Statement of Work (SOW), Performance Work Statement (PWS), and Department of State requirements.

This role serves as the primary liaison between IBTCI and the client, ensuring effective coordination across technical teams, subcontractors, corporate support units, and field personnel. The TOM is responsible for maintaining high-quality deliverables, meeting performance metrics, managing risks, and ensuring overall customer satisfaction throughout the life of the task order.

General Duties and Responsibilities:

The Task Order Manager will:

• Lead overall execution and performance management of the task order against contract requirements, SOW/PWS objectives, timelines, and performance standards.
• Ensure timely delivery of all contract deliverables, reports, evaluations, dashboards, analytics products, and MEL activities.
• Support operational planning, work planning, surge support, and task prioritization across the contract lifecycle.
• Ensure integration and coordination of MEL systems, reporting tools, data analytics, and knowledge management activities.

• Serve as the primary point of contact for the Contracting Officer (CO), Contracting Officer's Representative (COR), Department of State stakeholders, and IBTCI leadership.
• Lead regular status meetings, technical briefings, operational reviews, and client communications.
• Maintain strong client relationships and proactively manage customer expectations.
• Provide performance updates, implementation reports, and executive-level briefings to internal and external stakeholders.
• Coordinate responses to client requests, data calls, audits, and inquiries from oversight entities including OIG, GAO, and Congressional stakeholders.

• Monitor and manage task order schedules, milestones, staffing plans, and deliverable timelines.
• Track financial performance including burn rates, budgets, resource allocation, forecasting, and invoicing coordination.
• Identify implementation risks early and lead mitigation planning to minimize operational disruptions.

• Coordinate recruitment, onboarding, workforce planning, and retention efforts for task order personnel.
• Ensure staff meet contract labor category qualifications, technical requirements, and security clearance requirements.

• Ensure full compliance with contract terms and conditions, Department of State regulations, and company policies.
• Ensure compliance with security requirements, Section 508 accessibility standards, data protection requirements, and Department of State MEL guidance including 18 FAM 301.4.
• Coordinate with Contracts, Finance, HR, Security, and Legal teams to support compliant task order execution.

• Identify, assess, track, and resolve operational, technical, financial, staffing, and contractual risks/issues.
• Maintain risk registers, issue tracking systems, and mitigation plans.

Minimum Education/Experience:

• Master's degree in international development, public administration, business administration, public policy, economics, political science, or related field.
• Minimum 10 years of progressively responsible experience managing U.S. Government-funded contracts, task orders, or international development programs.
• Demonstrated experience managing large-scale task orders or programs under IDIQ contract vehicles such as OASIS, HCaTS, or similar federal contracts.
• Experience overseeing multidisciplinary teams, subcontractors, budgets, schedules, and complex deliverables in multi-country environments.
• Strong understanding of federal contract management, compliance, reporting, and operational oversight requirements.
• Experience working with monitoring, evaluation, learning (MEL), analytics, data visualization, or institutional support programs preferred.
• Experience supporting U.S. Government agencies, preferably the Department of State, USAID, or similar foreign assistance entities.
• Experience operating in complex, politically sensitive, or conflict-affected environments.
• Active Secret Clearance required prior to contract performance.

• U.S. Citizenship required.

Preferred Experience:

• Experience managing Department of State task orders or institutional support contracts.
• Familiarity with Salesforce/SPARK or similar government data management platforms.
• Experience supporting programs in Ukraine, Eurasia, Central Asia, Balkans, or Eastern Europe.
• PMP certification or equivalent project/program management certification preferred.
• Knowledge of foreign assistance sectors including democracy and governance, security sector assistance, economic growth, public diplomacy, agriculture, or humanitarian assistance.

Work environment: The position is based in the Home Office.

Physical Requirements: This is largely a sedentary position that requires the ability to speak, hear, see, and lift small objects up to 20 lbs.

Supervisory Responsibility: This position has supervisory responsibilities (oversight of multidisciplinary MEL teams).

Travel: Domestic and international travel may be required, including travel to field offices and Department of State-supported program locations.

Pay Transparency Statement: We are dedicated to ensuring a thoughtful, compliant, and equitable approach to employment compensation. Our commitment includes conducting a comprehensive salary analysis that considers individual skill sets, qualifications, business needs, internal compensation data, and industry and labor market surveys. The anticipated pay range for this position is $134,000 - $180,000 USD annually

Benefits (Applicable to Employees only, eligibility may vary for part-time employees):

• Annual Leave
• Sick Leave
• Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Life Insurance
• Disability Insurance
• 401K Retirement Plan
• Employee Assistance Program

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.