No matter whether a guest arrives weary from their travels or excited for a vacation, as a Bench General Manager Level II, you and your team know what to do to make them feel at home. They will appreciate the sparkling lobby, a warm welcome, and pristine guest room. As Bench General Manager you will lead and inspire each team member to provide an exceptional guest experience. Operating at a high level of excellence will ensure each guest will know you genuinely care about the quality of their stay, creating a customer for life
Salary Range $76,000 - $90,000 annuallyBenefits Offered: - Employee Referral Program $
- Bonus Program $
- Merit Increase $
- Paid Vacation
- Flex Days
- 401k with Employer Contribution
- Medical, Dental, Vision
- Life Insurance
- Long-term/Short-term Disability
- Accident Insurance
- Critical Insurance
Our Bench General Managers makes a difference by:- Being a Brand, guest, and associate champion
- Having a high level of integrity
- By driving results
As Bench General Manager, you will:- Be responsible for all aspects of hotel operations, day-to-day staff management, and guests.
- Ensure compliance with SOP's, policies, procedures, and service standards.
- Handle guest complaints and oversee service recovery process.
- Manage budget and ensure revenue and guest satisfaction goals are met.
- Ensure all decisions are in the best interests of the hotel and ownership company.
- Develop short, and long-term strategic goals for performance improvement.
- Need to understand the P&L statements and have the ability to react with impactful strategies.
- Meet all report deadlines daily, weekly, and at month end.
- Work closely with the VP of Revenue Management, and the VP of Sales to maximize room yield and hotel revenue.
- Oversee and manage all departments and work closely with department heads daily
- Be responsible for occupational health, fire, and life safety.
- Utilize interpersonal and communication skills to lead, influence and encourage others, leading by example
- Advocate sound financial/business decisions achieve goals and maximize revenue, and achieve profitability
- Encourage and build mutual trust, respect, and cooperation among team members
- Serve as a role model to demonstrate appropriate behaviors
- Strive to improve service performance
- Communicate clear and consistent message regarding processes throughout all departments
- Develops specific goals and plans to prioritize, organize, standards and meeting the expectations of customers on a daily basis
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge and skills
To be a successful Bench General Manager, you need:- A professional demeanor
- A warm and welcoming personality, and must be able to engage easily and actively connect with others.
- Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
- Have natural instincts and insight for finding the best solution to unclear situations, issues, and problems.
- Must be able to drive revenue, profitability, and guest satisfaction.
- Create confidence and trust, while communicating the right message at the right time.
- Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
- Be direct yet tactful and considerate of audience.
- Speak with others using clear and professional language, being direct, yet tactful.
- Must be available to days, nights, weekends, and holidays. Clean professional appearance.
- Perform other reasonable job duties as requested by the Vice President of Operations.
- Hotel management experience required and hospitality degree preferred.
Minimum Requirements:The Bench General Manager role requires standing, walking, and sitting for extended period through shift. Requires the ability to read and visually verify information in a variety of formats (i.e. small print, computer). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance.
