To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
Salesforce Professional Services is hiring a Tableau Technical Architect to join the Missionforce team. The Professional Services Delivery team are the post-sales implementers of Salesforce Analytics solutions, and therefore highly customer-facing. The Technical Architect Analytics consultant is an expert in designing and implementing Salesforce Analytics products as a primary component of a Data and Analytics architecture and a steward of best practices for implementing Tableau Server, Tableau Cloud, Tableau API Integrations and other Salesforce Analytics products. You will possess consultative skills with demonstrated proficiencies in Data & Analytics technical architecture design and implementation, a strong track record of providing end-to-end solutions, and experience managing customer engagements. While much of our consulting offerings are delivered virtually, in this role you may be required to spend more than 70% of your time on-site with customers driving enablement and adoption depending on the requirements of individual engagements. The Technical Architect is responsible for providing technical expertise, partnering with our customers on design, developing implementation strategies and architectural solutions that are performant, stable, and meet the needs of our clients and their end users.
Job Responsibilities
- Lead delivery of client engagements for designing and implementing Salesforce Analytics centered technical solutions: Determine the technical approach based on the scope of work, design and implement the solution architecture, manage client relationships and expectations, and oversee the work of more junior consultants.
- Be an expert in the features, benefits, and application of Tableau Server and Cloud - Deep understanding of our Server product(s) and its integration into client solutions, and an intermediate level understanding of our Desktop/frontend and Prep product(s).
- Deploy Tableau Server environments and integrate them with client data, authentication, and application operations including creation and execution of deployment scripts and workflows.
- Leverage your expertise in Tableau APIs and how to use them to provide custom solutions to customer issues.
- Maintain key client relationships, understand their Data & Analytics strategy and business objectives, and identify ways to enable them to succeed in becoming data-driven decision making organizations.
- Communicate with impact, clearly articulate client recommendations, and structure client presentations to relay your point of view.
- Be responsive to customer needs and mitigate objections or product deficiencies.
- Handle escalations as they relate to team members and their client work.
- Provide client enablement support for technical resources to adopt ownership of technical solutions and drive their utilization.
- Proactively identify ways for Tableau Services to enable clients to maximize the value of their Data & Analytics environment and drive return-on-investment on their software.
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
- Review and correct project/program direction, approach, and key artifacts to keep programs on track, while ensuring solutions are extendable and maintainable going forward
- Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
- Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
- Travel to customer locations in support of sales and delivery efforts.
MINIMUM QUALIFICATIONS
- Clearance. Active TS/SCI clearance
- Work Location: Chantilly, VA
- Experienced. 4+ years of experience working in Technical Data & Analytics or related field with a Bachelor's degree
- A True Team Player. You're the best at what you do and you know how to work with your colleagues to get their best.
- Problem Solver. You love tackling the most difficult of challenges and know how to get to the best solution. Ability to define, identify and resolve problems with varying degrees of complexity.
- Highly Technical. You have strong technical skills across various technologies & impeccable business acumen. Knowledge of databases, warehouses, business intelligence systems and data analysis tools. Experience in SQL, SAML, network troubleshooting, Cloud Computing (AWS/Azure), architecting systems for high availability, failover, disaster recovery, and redundancy. Security hardening or application development skills in Python and/or JavaScript are also desirable.
- Eye for Detail. Exercise timely practice of attention to detail through thorough and accurate assessment to better understand cause and effect.
- Excellent Communication. You know what to say and more importantly, how to say it. Strong verbal and written communication of qualitative and quantitative business cases.
- You are a Recruiter! Salesforce hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world.
PREFERRED QUALIFICATIONS & SKILLS
- Certified. Holds one or more Technical Certification(s) in the following: Tableau Server Certified Associate or Tableau Certified Architect, Tableau Certified Data Analyst, or Tableau Certified Consultant.
- Server Experience. 2+ years experience managing full life-cycle Tableau Server Implementations.
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
