Please review the job details below.

Role Summary
Provides operational and technical support for enterprise service management platforms, including ServiceNow and Atlassian Jira Service Management. Assists with platform administration, workflow configuration, user support, and maintenance activities while developing foundational platform engineering skills.

Key Responsibilities

• Support daily administration of Service Management platforms
• Configure standard workflows, queues, forms, and notifications
• Manage users, groups, permissions, and access requests
• Assist with incident, request, change, and asset management processes
• Troubleshoot and resolve basic platform issues
• Support testing, deployments, and upgrade validation activities
• Maintain operational documentation and knowledge articles
• Create reports and dashboards for operational teams
• Monitor platform health and escalate issues as needed

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience
• Foundational understanding of IT service management concepts
• 2-5 years relevant experience
• Required to Obtain future security clearance
• Basic understanding of SaaS platforms and web technologies
• Strong troubleshooting and analytical skills
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience with ServiceNow or Jira Service Management
• ServiceNow Certifications
• ITIL Foundation Certification
• Basic scripting or automation experience
• Familiarity with REST APIs or integrations

Pay Transparency: To support pay transparency, Vantor includes salary ranges in all U.S. job postings. Starting pay for this role will fall within the listed range and will be based on factors such as experience, qualifications, skills, location, and market conditions. Candidates who meet the minimum requirements for the role should not expect to receive compensation at the top of the range. The listed range reflects the expected pay for this position, and final offers will be determined based on each candidate's experience, expertise, and alignment with the role.
• The base pay for this position within Colorado is: $82,000.00 - $109,000.00 - $119,900.00 annually.

For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: https://www.Vantor.com/careers
Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions.

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.

The date of posting can be found on Vantor's Career page at the top of each job posting.

To apply, submit your application via Vantor's Career page.