Qualifications

• Proven ability to work both independently and collaboratively.
• Strong customer service and communication skills.
• Detail-oriented with excellent troubleshooting abilities.
• Skilled in prioritizing multiple tasks effectively.
• Experience thriving in fast-paced, high-pressure environments.
• Knowledge of security principles and best practices.
• Familiarity with cloud environments, especially Microsoft Azure.

Responsibilities

• Respond to support requests via web, email, or phone according to service level agreements.
• Organize and prioritize incoming support tickets and internal initiatives.
• Update and maintain internal documentation for processes.
• Configure, maintain, and troubleshoot corporate environments and applications.
• Provide technical support and training to colleagues as needed.
• Collaborate with engineering, leadership, and cross-functional teams to achieve business objectives.
• Participate in on-call rotation to ensure service uptime.

Benefits

• Opportunity to work in a critical and highly visible role within the Infrastructure team.
• Access to ongoing training and technical skill development.
• Flexibility in managing tasks and working independently.
• Exposure to a variety of tools and technologies, including Microsoft Azure and Atlassian products.
• Engagement in collaborative projects that enhance business goals.