Systems Engineer - Intermediate

UPMC Senior Communities • $75K — $90K *
Pittsburgh, PA 15237In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Two years' experience in complex systems environments, through education or practical experience.
  • Demonstrated ability to perform standard IT procedures and protocols.
  • Availability for 24/7 off-hours support on a rotational basis as required.
  • Working knowledge of enterprise infrastructure technologies including network, server, virtualization, and cloud platforms.
  • Effective verbal and written communication skills, with a collaborative approach.

Responsibilities

  • Resolve moderately complex end-user support issues with senior team assistance.
  • Complete project tasks with limited guidance, ensuring time tracking and documentation are updated.
  • Independently troubleshoot and resolve basic system issues, providing input on solutions.
  • Understand and apply moderately complex technologies, actively seeking to expand knowledge.
  • Follow procedures for system maintenance and upgrades, assisting with Disaster Recovery Plans.
  • Communicate effectively in all interactions to build relationships for project success.
  • Collaborate with team members to complete tasks, offering mentorship to less experienced staff.

Benefits

  • Primarily remote work with occasional onsite requirements.
  • Standard business hours in Eastern Standard Time.
  • Opportunity for continuous learning and professional development.
Full Job Description
UPMC is hiring a Systems Engineer, Intermediate for the Integrations Team.

Work Location: Primarily remote with ability to come on site as needed by department

Work Hours: Standard business hours in eastern standard time.

Purpose:
Under the direction of management and more senior members of the team, the Systems Engineer Intermediate maintains systems, participate in projects, provides end user support, contributes to team documentation, and seeks out process improvement. Responsible for participating in testing proofs of concept or evaluating new technologies.

Responsibilities:
  • End user support - Resolve moderately complex end-user support issues with the assistance of more senior level team members.
  • Project Management - Complete assigned project-related tasks with limited guidance. Responsible for time tracking and updating documentation.
  • Troubleshooting/Critical Thinking - Independently resolve basic issues. Shows the ability to offer input on issue resolution
  • Core Technology Concepts - Responsible for understanding of moderately complex technologies and their use. Demonstrates initiative to learn and expand upon knowledge.
  • Maintenance/Upgrades - Follow documented procedures for maintenance and upgrades. Assist senior team members with upgrade and maintenance plans. Responsible for assisting with Disaster Recovery Plan.
  • Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.


Qualifications:

  • Two (2) years' experience with complex systems environments through education or practical experience.
  • Demonstrated ability to perform standard IT procedures and protocols.
  • This position may be required to maintain a 24/7 off hours support as part of a rotation within the team. The frequency varies based upon the number of colleagues in the rotation.

Top Skills Needed:
  • Working knowledge of enterprise infrastructure technologies including network, wireless, server, virtualization, cloud, and operating system platforms.
  • Understanding of LAN, WAN, WLAN, routing, switching, and network communications protocols.
  • Knowledge of Windows and Linux server administration and infrastructure support.
  • Understanding of network security principles, access controls, firewalls, endpoint protection, and security best practices.
  • Experience supporting enterprise systems, communication platforms, and infrastructure services.
  • Ability to diagnose and resolve network, system, wireless, and infrastructure-related issues.
  • Experience implementing infrastructure upgrades, system deployments, and technology lifecycle activities.
  • Knowledge of monitoring, alerting, performance management, and capacity planning tools.
  • Ability to support high-availability and disaster recovery objectives.
  • Effective verbal and written communication skills with the ability to collaborate across technical and operational teams.
  • Ability to manage multiple priorities while supporting operational and project-based work.
  • Commitment to continuous learning through technical training and professional certifications.

Preferred:
  • Cisco (CCNA)
  • VMware or Hyper-V
  • Wireless certifications (CWNA)
  • Security+ or equivalent
  • ITIL Foundation
  • Microsoft Server/Azure

Licensure, Certifications, and Clearances:
Act 34

About UPMC Senior Communities

UPMC Senior Communities Careers

There has never been a better time to explore the diverse job opportunities at UPMC Senior Communities—the leading network of senior living facilities focused on innovative care and professional excellence.

Work You’ll Do

Join UPMC Senior Communities to assist in transforming the experience of aging through top-tier care and wellness programs. This is an opportunity to be part of a team that values leadership, diversity, and innovation in the healthcare sector. Lead in a unique role where skills in healthcare, empathy, and leadership converge to enhance the lives of seniors. UPMC Senior Communities stands at the forefront of the industry, integrating advanced technology and personalized care practices. Engage with a professional network of healthcare providers and administrators dedicated to pioneering improvements in senior living. Collaborate with over 3,000 dedicated professionals across various facilities.

Introducing the UPMC Senior Communities Professional Development Program

The program is designed to foster career growth through comprehensive training, leadership development, and diversity training. UPMC Senior Communities is committed to nurturing the professional growth of its team members through continuous education and opportunities for advancement.

Do Innovative Work

Be part of a culture that thrives on innovation and continuous improvement. UPMC Senior Communities employs a vast array of healthcare professionals and support staff, all dedicated to setting new standards in senior care.

Drive Change in Senior Healthcare

Deliver targeted solutions and personalized care that significantly improve the quality of life for residents. UPMC Senior Communities offers a platform for professionals to apply their expertise in a meaningful and impactful way.

Be Part of a Great Team

Work alongside a team that values compassion and professionalism, harnessing the collective capabilities to deliver exceptional care. UPMC Senior Communities promotes a collaborative environment where every team member’s contribution is valued.

Future-Proof Your Career

Advance your career within UPMC Senior Communities through a variety of pathways, from direct care positions to administrative roles. Enjoy robust benefits, professional development programs, and a supportive work environment that encourages long-term career growth.

Explore

Discover how UPMC Senior Communities leads the way in senior healthcare innovation: - Implementing cutting-edge health technology to enhance resident care - Developing community-based programs that support holistic wellness

The UPMC Senior Communities Employment Promise

With a commitment to employee satisfaction and career development, UPMC Senior Communities ensures that all team members have the resources and support to succeed. Clients and their families rely on UPMC Senior Communities for compassionate and skilled care, making it a prime choice for those seeking meaningful employment in the healthcare sector.

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* Ladders Estimates

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