ResponsibilitiesSelution, in partnership with Cordis, specializes in the development of ground-breaking technology and commercialization of advanced drug device combination products for the treatment of coronary and peripheral artery disease. Our mission is to revolutionize healthcare by creating next-generation solutions that address unmet and critical medical needs.
The
IT Systems Support Engineer is a hybrid role that combines customer-facing technical support with backend Microsoft systems administration. This position supports end users through hands-on troubleshooting, ticket resolution, and onsite assistance, while also maintaining and improving enterprise systems such as SCCM/MECM, Intune, and other Microsoft endpoint management tools. This role requires strong communication and customer service skills, deep knowledge of Windows environments, and the ability to work both independently and collaboratively within the IT team.
End-User Support & Customer Service- Provide advanced technical support for desktops, laptops, mobile devices, printers, and enterprise applications.
- Serve as a primary face-to-face support resource, ensuring exceptional customer service.
- Respond to and resolve tickets in the ITSM system (e.g., ServiceNow) with thorough documentation.
- Train and guide end users on best practices and efficient use of technology.
- Troubleshoot software, hardware, and connectivity issues with a high degree of professionalism.
Systems Administration & Backend Support- Administer and maintain SCCM/MECM, including deployments, imaging, patch management, and compliance baselines.
- Support Microsoft end point environments including Intune, Active Directory, Group Policy, Office 365, and related technologies.
- Assist with backend configuration, updates, and system health monitoring.
- Collaborate with senior engineers to optimize systems, automate tasks, and improve reliability.
- Participate in the design and rollout of technical solutions and infrastructure improvements.
Device Deployment & Lifecycle Management- Configure, deploy, and maintain workstations, mobile devices, and peripherals.
- Maintain accurate asset inventory and manage device lifecycle processes.
- Support OS upgrades, application updates, and security patching.
Operational Excellence- Escalate complex issues to senior team members when needed.
- Identify recurring problems and recommend long-term solutions.
- Stay current on evolving technologies to help modernize end-user computing environments.
- Contribute to documentation, SOPs, and process improvements.
QualificationsRequired Qualifications- 3+ years of hands-on IT support or systems administration experience with a Bachelor's degree; or equivalent education and experience; Or an advanced degree with no previous professional experience.
Preferred Qualifications- Strong knowledge of Windows OS, Microsoft Office 365, and enterprise application support.
- Experience with SCCM/MECM administration (deployments, patching, imaging).
- Familiarity with Intune, Active Directory, Group Policy, and basic networking.
- Demonstrated ability to deliver exceptional customer service in a face-to-face environment.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication.
- Experience supporting 200+ devices in a corporate environment.
- Certifications such as CompTIA A+, Network+, MD-100/101, Microsoft MDAA, or Cisco CCNA.
- Prior experience with enterprise ticketing systems (e.g., ServiceNow).
Working Conditions- Onsite support role with occasional remote troubleshooting.
- May require lifting up to 25 lbs. of IT equipment.
- Regular business hours with after-hours support as needed during major deployments or issues.
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