Job Description

The System Engineer II reports to the Senior Manager, Software Engineer. The primary focus of this position is to administer the salesforce.com environment ensuring users have access and training. The position will also assist in maintaining the customization portion of salesforce.com. Must understand basic system standardized tasks and will apply them under close supervision of management.

Job Duties

• Performs system administration, configuration, and support for Salesforce.
• Manages and performs all Salesforce deployments.
• Ensures proper deployment rollback/recovery plan exist at all times.
• Resolves any Salesforce issues submitted into the university's ticketing systems.
• Reviews developer code and Salesforce deployment packages to ensure best practices and procedures are adhered to.
• Ensures proper backups of Salesforce data are retained for disaster recovery.
• Creates and maintains documentation for the Salesforce infrastructure systems, policies, and procedures.
• Refreshes development 'sandboxes'/orgs regularly.
• Maintains data integrity in all Salesforce orgs.
• Works closely with Salesforce admins, associate admins, managers, and developers to resolve system issues.
• Participates in and serves as a resource for any Salesforce related projects.
• Provides mentoring to less experienced Salesforce administrators.
• Understands when to use declarative instead of programmatic solutions.
• Knows when to use the right solutions and automations to solve business problems.
• Performs other job-related duties as assigned.

KSAs

• Knowledge of both Sales and Service cloud applications
• Intermediate to advanced spreadsheet and data manipulation abilities
• Intermediate knowledge of Microsoft Exchange and Outlook
• Ability to assist management with vetting, selecting, and implementing new Salesforce related technology solutions
• Self-starter with a strong ability to use initiative and work autonomously under tight commercially sensitive deadlines
• Ability to serve as go-to for escalated issues
• Understanding of integrations to external systems
• Up-to-date knowledge of latest releases in Salesforce (Lightning, Process Builder, etc.)
• Ability to work well in a team environment
• Strong oral and written communication skills
• Solid technical and problem solving skills
• Ability to plan and meet schedules and deadlines
• Ability to keep management appropriately informed of area activities and of any significant problems
• Ensures that company policies and procedures are closely followed
• Ability to establish good working relationships and communication with clients and co-workers. Can promptly address any problems and resolve effectively.

Minimum Qualifications

• Bachelor's Degree in Computer Science or a related field
• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.
• 3 years of experience as a Salesforce.com administrator
• Salesforce.com Certification
• Experience with Apex and Visual Force development methods
• Experience with Salesforce API
• Experience with SOQL (Salesforce Object Query Language)

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.