The Technical Project Manager (TPM) is responsible for planning, executing, and delivering IT initiatives of varying size and complexity, with cross-functional teams. The TPM is accountable for planning and leading projects that align with the organization's strategic goals, applying foundational and advanced project management principles and utilizing Agile, hybrid, or other appropriate methodologies to drive value-driven outcomes. This role requires a strong partnership with technology stakeholders to translate objectives into actionable plans and deliver solutions that provide measurable business value.

A Technical Project Manager is a highly organized agile expert who can manage the delivery, execution of features and coordinate within the assigned department or across the IT teams. The TPM may run the agile ceremonies of one or more agile product engineering teams, or may allow the team to manage their agile processes themselves. In either case, they understand what a high functioning agile team looks like, and will push or pull the team as necessary to become one. The TPM works closely with the Product Owner to plan the backlog for the team, and works closely with the Engineers and Architects to get questions answered and requirements updated. TPM's are responsible for managing the communication across program stakeholders, defining mitigation strategies to remediate risks and issues, and assisting teams to ensure that the value being delivered aligns to the product vision defined by Product Managers.

ROLE

• Develops, maintains, and executes comprehensive project plans, including timelines, milestones, budgets, resource allocation, dependencies, and risk mitigation strategies.
• Translates technical concepts and project status into clear business terms for diverse audiences, including senior leadership.
• Defines, tracks, and reports on project value and key performance indicators (KPIs) to ensure deliverables support stated business objectives.
• Contributes to a culture of continuous improvement by mentoring team members and championing VMO best practices.
• Possesses expertise in Agile processes, Scrum, Kanban, providing guidance and best practices for the team.
• Drives seamless cross-functional collaboration by serving as a communication nexus between engineering, product, architecture, and key stakeholders.
• Facilitates continuous planning sessions across all delivery pods aligned to a product, or value stream, and the accompanying planning sessions.
• Understands the Objectives and Key Results (OKR) framework and works with the team to measure outcomes.
• Helps with the allocation of resources and provides teams with the necessary support to remediate impediments and reported issues as well as can understand the technical language at an engineering level to address issues and or estimates work time for stories as accurately as the Engineers themselves.
• Works with Product Owners, Project Managers, UX, and Principal Engineers to plan release schedules across products.
• Understands and executes test automation processes and the importance for agile delivery.
• Supports product teams with the delivery of new features and capabilities while empowering them and allowing them to be self-organized as well as learns and iterates with team(s) to optimize delivery processes.
• Supports the Product Manager with the facilitation of system demos to demonstrate the integration of products to program stakeholders.
• Leads sprint retrospectives to identify opportunities that can be implemented to improve productivity.
• Monitors delivery team metrics to evaluate progress against delivery milestones (e.g., release burnups).
• Aggregates individual delivery pod status into portfolio-level risks, assumptions, and interdependencies.
• Creates weekly reports highlighting the health of the overall delivery status to program leadership and various stakeholders.
• Fosters and manages stakeholder relationships at all levels, ensuring clear and concise communication regarding project status, risks, and outcomes.
• Facilitates regular "Scrum-of-Scrum" type meetings with Project Managers and POs across the enterprise to drive alignment between development activities and review blockers or impediments impacting team productivity.
• Coordinates the resolution of internal and external dependencies across value streams and shared services.
• Drives tactical day-to-day delivery process, including removing impediments that negatively impact productivity or block the team's process.
• Confirms team meets security and governance requirements, as well as understands engineering delivery processes and change management.
• Ensures effective communication, collaboration, coordination, and team engagement in initiatives that cut across portfolios and products.
• Manages budgets, SOW's, and works through the approval process for Governance and financial review.

REQUIRED

• PMP (Project Management Professional) is required for TPM 4.
• Experience as a Delivery Manager (RTE) and/or Program/Project Manager.
• Experience designing and implementing Agile or DevOps processes.
• Proven track record for successful delivery of projects and working cross-functionally with business and IT.
• Past experience leading development teams in Agile.
• Ability to create and manage detailed project plans, schedules, and report critical paths.
• Sets clear expectations for self and others and takes appropriate actions to ensure obligations are met
• Revises standards in response to change
• Understands Resource Management and the value of the resource management and may practice one or more behaviors associated with the skill.
• Applies standard techniques and tools to carry out analysis and performance monitoring activities for specified products.
• Supports problem resolution, resolves issues and acts on feedback and usage of in-life products.
• Provides input to the requirements base-line.
• Investigates, manages and applies authorized requests for changes to base-lined requirements, in line with change management policy.

Recommended

• Bachelor's degree or equivalent
• PMP, PgMP, Agile, Scrum certifications.
• 5+ years of Agile practices
• 5+ years of project or Delivery Management experience
• Knowledge of Ecommerce systems.
• Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.

Required Documents
• Cover Letter
• Resume

Pay Ranges:

Level 1 - $85,000 - $115,000

Level 2 - $105,000 - $145,000

Level 3 - $125,000 - $165,000

Level 4 - $145,000 - $200,000

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.