Job SummaryThe Systems Engineer III - Backup is responsible for the support and delivery of the Backup environment with secondary responsibilities for the Storage environment. This role proactively identifies, troubleshoots, and resolves medium- to high-complexity system issues; improves processes; maintains documentation; supports data recovery initiatives; prepares reports for management and IT users; monitors support tickets; assists with audits; participates in backup technology upgrades; and supports select Data Center initiatives.
Physical RequirementsStand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Stoop, kneel, crouch, or Crawl(Position self(to), Move), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion
Function in the JobSedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Job FunctionSystems Engineering - Architects, implements, and supports infrastructure and technologies.
- Design and create systems and architectures
- Model solutions of varying complexities and creates strategies that consider all aspects of the customer's requirements and problems.
- Frame the essence of the customers issue and build scalable and adaptable solutions while considering the larger stakeholder community.
- Propose migration path strategies for upgrades.
- Gain stakeholders buy-in, eliminates ambiguity, and ensures traceability to source requirements.
- Prior to commitment to change, consider impact and mitigate and address issues.
- Review existing technologies for vendor support and end-of-life information
- Support the deployment, operations, and maintenance of infrastructure technologies
- Contribute to identifying migration path needs
- Takes initiative in resolving problems that are ambiguous
- Assist the team with investigating, testing, making recommendations, and implementing solutions
- Assist the team in framing the essence of the customer's issue, and builds scalable and adaptable solutions, while considering the larger stakeholder community
- Present unbiased positions to customers and explain ideas in understandable terms
Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques.
- Administer, monitor and support all aspects of Storage & Backup environments
- Apply knowledge to identify and proactively responds to high complexity system problems
- Work to develop additional technical knowledge and skills
- Perform system maintenance activities
- Develop and maintain documentation of assigned environment
- Anticipate problems; sees how a problem and its solution will affect other areas
- Analyze current processes and procedures for possible improvements
- Evaluate new technology as potential solutions to existing problems
- Identify opportunities for more efficient and effective operations through the implementation of automation and monitoring.
- Evaluate reported problems, determine issue severity and collaborate with other IT departments to resolve the reported issue.
- Support for Disaster Recovery environment by engaging with appropriate IT teams as needed.
- Administer tools that generate daily, weekly, monthly backup reports, and provide that backup reporting to management, IT personnel and subsidiaries as required.
- Provide support for annual audits by generating and providing reports to auditors and updating tickets that prove that failures have been investigated.
- Participate in all Storage and Backup technology upgrades and implementations that are intended to support and enhance recovery efforts and providing support to all backup related initiatives.
Supplemental Duties & Responsibilities
- Pursues training and development opportunities; Strives to continuously build knowledge and skills
- Assist personnel in other IT departments to resolve technical and/or application issues
- Other duties as requested
Required Skills- Bachelor's Degree or equivalent work experience in a related field required
- 5+ year's exposure to Commvault Cloud and Metallic SaaS backup required
- 3+ year's exposure to other Enterprise backup solutions such as Veritas, Dell, Cohesity, Rubrik, Veeam preferred
- 7+ years' experience in a Storage and Backup role for an IT organization required, preferably in a large enterprise setting with multiple operating platforms (Windows, Linux, VMware, AIX, IBMi, M365/SaaS, etc.)
- 3+ years' exposure to Dell/EMC VMAX/PowerMAX preferred
- 3+ years' exposure to Brocade SAN Switching preferred
- 3+ years' exposure to Dell/EMC SRDF and Zerto Disaster Recovery replication preferred
- 5+ year's exposure to Cloud technologies required, including Azure and AWS
- Knowledge and experience with a variety of scripting languages such as Powershell, batch files, etc. a plus
- Experience with AI and Automation preferred
- Must be self-motivated and able to work independently, with minimal supervision and as part of a team
- Detail oriented with excellent interpersonal communication and customer service skills.
- Ability to think outside the box
- Resourceful, excellent troubleshooting skills
- Understand current security threats and be able to work with others to proactively protect environment
- Understanding of networking concepts and technologies including TCP/IP, DNS, DHCP, etc. required
- Excellent analytical, verbal, and written communication skills required.
- Ability to influence, communicate effectively and interact with diverse personalities required.
- Must have strong organizational skills and multi-tasking skills in order to meet required deadlines in a fast-paced work environment
Compensation RangeThe anticipated compensation for this position is USD $121,114.00/Yr. - USD $145,676.00/Yr. depending on experience, qualifications, and location.
