Salary Range:
$61,000.00 - $101,800.00

This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.

Job Title: End User Services Engineer

Location: Houston, Texas, USA

As an End User Services Engineer, you will provide responsive, high-quality technology support to colleagues working in the Houston office and remotely. You will be part of a collaborative regional and global IT team committed to creating an excellent end-user experience. This role combines hands-on technical support, customer service, teamwork and continuous improvement. You will help keep employees productive, meeting spaces operational and local technology secure and reliable.

Key responsibilities

• Manage incidents and service requests through ServiceNow.
• Support employee onboarding, departures, computer replacements and IT inventory.
• Troubleshoot Windows, macOS, Microsoft 365, account, mobile-device and endpoint-management issues.
• Support meeting-room technology and coordinate equipment health checks with the unified communications and network teams.
• Assist with major incidents, technology changes and critical out-of-hours site work when required.

Essential requirements

• At least five years of IT support or End User Services experience in a corporate environment.
• Experience supporting employees working in offices and remotely.
• Strong knowledge of Windows 10/11, Microsoft 365 and Entra ID/Active Directory.
• Experience using an IT service-management platform such as ServiceNow or Jira.
• Ability to support iOS and Android smartphones and tablets.

Desired skills

• Experience with Microsoft Intune, Autopilot, SCCM or similar endpoint-management tools.
• Strong communication and customer-service skills, with the ability to support colleagues at every level of the organization.
• A collaborative and culturally aware approach that builds trust across regional and global teams.
• Curiosity and initiative to automate manual processes, improve workflows and create measurable business impact.

USA Benefits include:

Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.

It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Hybrid working

We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal.