Systems Analyst-Technical Lead (Retail Pharmacy)

UPMC Senior Communities • $95K — $115K *
Pittsburgh, PA 15237In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Minimum of 7 years of experience in technology and application support.
  • Strong motivation to exceed performance expectations.
  • Ongoing training in technical and business areas through courses or certifications.
  • Knowledge of retail pharmacy operations and billing processes.
  • Preferred Epic certifications, particularly in Willow Ambulatory.

Responsibilities

  • Configure Epic applications, analyze systems integrations, and understand workflows.
  • Provide independent triage and resolution for Level 2 and Level 3 support issues, mentoring junior staff.
  • Lead project management efforts by owning projects and distributing tasks.
  • Understand and apply multiple system development life cycles (SDLC) effectively.
  • Engage with vendors on technical issues and project initiatives independently.
  • Identify new functionalities and hardware needs, overseeing testing and application upgrades.

Benefits

  • Hybrid work model with onsite requirements.
  • Standard Monday to Friday business hours with an on-call rotation.
  • Opportunity for certification in Epic within first two months.
Full Job Description
UPMC is hiring a Systems Analyst-Tech Lead (Epic Willow)! We are targeting people with Retail Pharmacy experience, please make sure this is clearly outlined in your resume!

This opportunity offers the ability to gain experience with Epic and diverse system integrations involved in the Retail Pharmacy industry space. This role is responsible for the development, configuration, and implementation of the Epic Willow Ambulatory applications across a large academic healthcare organization. You will be required to obtain Willow Ambulatory Epic certification within 2 months of starting the role.

Work Location/Hours: Hybrid. It will require onsite 3-4 days per month and more days over 2-3-week period during the month of October go live. Mon-Fri standard business hours and on call rotation for evenings /weekends. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

Responsibilities:
  • Epic application configuration, understanding system integrations, technical system and workflow analysis, self-development, and continuous self-study.
  • Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues.
  • Project Management: Take ownership of a project and can distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly.
  • SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles.
  • Vendor Relationships and System Integration: Interact with vendors (technical issues, project initiatives) independently, as necessary.
  • Application Upgrades and Implementation: Identify new functionality and/or hardware requirements. Creates test plans. Create and/or manage cutover plans including downtime.


Qualifications:

Qualifications
  • Typically has 7+ years' experience with modern technology and application support through education or practical experience.
  • Highly driven and self-motivated to exceed expectations.
  • Completes on-going training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Knowledge of retail pharmacy operations and billing

Preferred:
  • Any Epic certifications, preferably Willow Ambulatory or Willow Inpatient Certified.
  • Knowledge of Retail Pharmacy, Pharmacy D, Pharmacy Tech, or Pharmacy supervisor.
  • Current or past UPMC employee or contractor.

Licensure, Certifications, and Clearances:
Act 34

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