Work Location: Hybrid position: you may have to go off site and visit locations as needed and come into the office once a month or more depending on the project.
Work Hours: Day Shift with Core Business hours. Eastern standard time.
Purpose: Under the general direction of the manager, supervises the day-to-day operations of a functional team of individual contributors within the Information Services Division. Provides support for development, installation, and delivery of technology products and services within specific departmental teams.
Responsibilities:
• Run the Procedural service IT support.
• Budget and resource planning.
• Grow and develop talent with 4 Direct reports.
• Lead UPMC procedural space into the future with new technology implementations.
• Establish a relationship with our Operational partners and align IT with their goals.
• Supervises a team as part of a technology operations program.
• Completes performance evaluations and coaches/mentors staff.
• Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts.
• Work with ISD staff, clients, and/or vendors to evaluate, develop, and implement solutions.
• Creates and applies process improvement to increase product and service quality to achieve business objectives.
• Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response.
• Shows the ability to adjust and be flexible to change by adapting approach when necessary.
• Assures quality of information through business case and solution testing; validate results to initial business needs.
• Designs and documents system level, IS operations level, and/or end-user level procedures to support business applications.
• Acts as primary point of contact for team's Disaster Recovery Plan.
• *Performs in accordance with system-wide competencies/behaviors.
• *Performs other duties as assigned.
• DATA GOVERNANCE Role: Application Steward Applications: Cedaron, Neodata, Witt Hamot.
Qualifications:
• Seven years of total related experience, including one year experience as a senior or lead, OR equivalent combination of education/experience.
• Professional knowledge of IT methods.
• Proficient understanding of IT strategy and how it relates to business objectives.
• Ability to successfully supervise projects to completion on time and within budget.
• Ability to make decisions or recommendations based on various types and amounts of information.
• Additionally, this position may be required to maintain a stand-by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand-by period. The frequency varies based upon the number of colleagues in the rotation.
Top 3 Skills Needed:
1. Leadership
2. Organizational Skills
3. Communication
Preferred: (not a must)
• Previous OR or surgical application experience
• Project management background
• Previous leadership experience.
Licensure, Certifications, and Clearances:
Act 34
