Work Location: Remote, but analysts travel onsite to Pittsburgh, PA location at least one week per month.
Work Hours: 8-5p.m.
Purpose:
Under the general direction of the management team and senior staff, the Ambulatory Systems Analyst - Intermediate provides experienced analytical services, defining requirements, developing, and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.
Responsibilities:
1. Configure and customize Epic applications to align with the specific needs of clinical and organizational goals.
2. Analyze clinical and administrative workflows to identify opportunities for system optimization and improved efficiency.
3. Provide technical support and troubleshooting assistance to end-users, including physicians, nurses, and administrative staff.
4. Perform system maintenance, including updates, break-fix, and upgrades.
5. Complete thorough system testing and quality assurance for new implementations and updates.
Qualifications:
• Typically has 2+ years' experience with modern technology and application support through education or practical experience.
• Highly driven and self-motivated to meet expectations. Ability to work independently and in a team-based environment.
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
• Completes on-going training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.
• Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.
Top 3 Skills Needed:
1. Epic IT experience and certification required.
2. Strong Analytical & Problem-Solving Skills.
3. Communication & Interpersonal Skills.
Licensure, Certifications, and Clearances:
Act 34, Epic
