Epic Patient Experience Analyst

ChristianaCare • $85K — $137K *
Wilmington, DE 19805In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Healthcare Administration, Health Informatics or related field.
  • 2-3 years of experience with Epic systems or similar EHR platforms.
  • High School diploma with 5 years of related experience may be accepted.
  • Familiarity with patient engagement strategies and best practices.
  • Epic MyChart Certification is preferred.

Responsibilities

  • Configure and optimize Epic Patient Experience modules based on organizational workflows.
  • Customize MyChart Patient Experience Platform, Care Companion, and Bedside for users.
  • Implement and manage Hello World SMS for patient communication.
  • Develop and execute campaigns using Cheers - Campaigns for outreach and education.
  • Set up and maintain Cheers - Call Management for streamlined patient support.
  • Configure the Welcome Patient Kiosk to enhance check-in and reduce wait times.
  • Collaborate with cross-functional teams to gather system requirement needs.
  • Develop documentation for system configurations and user training materials.
  • Conduct end-user training for effective use of Epic modules.
  • Provide go-live support and troubleshooting for system transitions.

Benefits

  • Competitive health insurance options.
  • Generous paid time off policy.
  • Retirement plan offerings.
  • Access to an employee assistance program.
Full Job Description
Job Details

Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future.

This role is a HYBRID position requiring frequent on-site work. Must be within a commutable distance.

Primary Function:

The primary function of the Patient Experience Analyst is to support the design, build, configuration, testing, implementation, and optimization of the Patient Experience module. MyChart Bedside, Hello World SMS, Cheers - Campaigns, Cheers - Call Management, and Welcome Patient Kiosk. The analyst ensures these tools are tailored to meet the needs of patients and healthcare providers, facilitating seamless communication, efficient workflows, and improved patient interactions throughout their healthcare journey.

Education and Experience Requirements:
  • Bachelor's degree in Information Technology, Healthcare Administration, Health Informatics or a related field.
  • 2-3 years of experience working with Epic systems or similar EHR platform required.
  • High School diploma with 5 years of related experience may be considered in lieu of bachelor's degree.
  • Knowledge of patient engagement strategies and best practices.
  • Epic MyChart Certification preferred


Principal Duties and Responsibilities:
  • Configure and optimize the Epic Patient Experience modules to align with organizational workflows and enhance patient engagement.
  • Customize MyChart Patient Experience Platform, MyChart Care Companion, and MyChart Bedside to meet the needs of patients and healthcare providers.
  • Implement and manage Hello World SMS for patient communication and engagement.
  • Develop and execute campaigns using Cheers - Campaigns to improve patient outreach and education.
  • Set up and maintain Cheers - Call Management to streamline patient communication and support.
  • Configure and support the Welcome Patient Kiosk to improve patient check-in processes and reduce wait times.
  • Collaborate with clinical, operational, and IT teams to understand their needs and translate them into system requirements.
  • Develop and maintain documentation for system configurations, workflows, and training materials.
  • Conduct training sessions for end-users, including healthcare providers and administrative staff, to ensure effective use of the Epic Patient Experience modules.
  • Provide go-live support and troubleshooting assistance to ensure a smooth transition to the new system.
  • Offer ongoing support and maintenance for the Epic Patient Experience modules post-implementation.
  • Create and execute test scripts to validate system functionality and ensure accurate configuration.
  • Identify and resolve issues discovered during testing phases, including unit testing, integrated testing, and user acceptance testing (UAT).


Annual Compensation Range $85,862.40 - $137,384.00

This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Post End Date
Aug 31, 2026

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/

About ChristianaCare

ChristianaCare Careers

There has never been a better time to explore the diverse job opportunities at ChristianaCare, a leading health system committed to innovative patient care and community health. As one of the country's most dynamic healthcare organizations, ChristianaCare offers a breadth of employment opportunities that support both professional growth and personal fulfillment.

Work You’ll Do

Join ChristianaCare’s dedicated team to help transform healthcare and improve the lives of community members. ChristianaCare leads with exceptional services, driven by a team of over 12,000 strong, blending top-tier leadership and a culture of compassion and innovation.

Experience the ChristianaCare Difference

ChristianaCare is not just a healthcare provider but a hub for professional development and career advancement. The company fosters a culture of diversity, equity, and inclusion, making it a prime environment for personal and professional growth. With a variety of positions available, from clinical roles to administrative support, ChristianaCare is actively hiring and looking for motivated individuals to join their team.

Innovate and Lead

At ChristianaCare, innovation and leadership go hand in hand. Team members are encouraged to take the lead on projects that transform patient care and operational efficiency. ChristianaCare’s commitment to technology and innovation makes it a perfect place to advance a career in healthcare.

Develop Your Career

With ChristianaCare, career advancement is supported by comprehensive benefits, professional development programs, and leadership training. Employees are encouraged to enhance their skills through continued education and diverse training opportunities, including internships that offer real-world experience in healthcare settings.

Join a Great Team

Being part of the ChristianaCare team means more than just having a job. It means being part of a community that values teamwork, creativity, and the professional growth of its members. Networking within ChristianaCare leads to enriched career paths and a supportive work environment where everyone’s contributions are valued.

Explore Job Opportunities

ChristianaCare is committed to hiring and developing the best healthcare professionals in the industry. Explore the numerous job openings and read detailed descriptions of each position to find where your skills and interests best match. ChristianaCare is looking for professionals who are passionate about making a difference and ready to contribute to a team that’s making healthcare history.

Prepare for Your Interview

Ready to apply? Tailor your resume to highlight the skills and experiences that align with the position you are interested in. Prepare for your interview by researching ChristianaCare’s mission, culture, and recent innovations. This preparation will not only impress but also solidify your interest in becoming part of a leading healthcare team.

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Industry
Hospitals & Medical Centers
* Ladders Estimates

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