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Regular or Temporary:
Regular
Language Fluency: English (Required)

Work Shift:
1st Shift (United States of America)
Please review the following job description:
Provide systems analysis support for interfacing business and computer application systems. Develop or modify procedures to solve complex business problems considering client needs, application capabilities and industry requirements. Work with Business Analysts, Developers, Product, Operations, and other tech partners to ensure effective design. This is considered a technical expert role and not business-facing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Gather, formulate and define requirements to solve intermediate to complex business problems.
2. Provide technical team members and users with assistance solving application related problems, such as malfunctions and program problems.
3. Analyze requirements, plan and design applications using techniques, such as structured analysis, data modeling, process flows, design documentation and information engineering. Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
4. Plan and execute appropriate testing (e.g. test plans, test cases, and test scripts) to comprehensively test assigned enhancements to business applications. Validate business rule implementation and end-to-end workflow functionality through user acceptance testing.
5. Coordinate the installation and application enhancements and/or releases.
6. Expand or modify applications to serve new purposes or improve workflow. Identify opportunities for automation, performance optimization and enhanced user experience.
7. Assess the usefulness of pre-developed application packages and adapt them to a user environment.
8. Develop, document and revise flow charts, system design procedures, test procedures and quality standards. Maintain documentation for application systems.
9. Review and analyze applications, including performance results, to locate code problems.
10. Oversee work products of other Systems Analysts and serve as project leaders for small-sized systems projects.

11. Leverage analytics tools like FullStory to understand user behavior, identify pain points in the quoting workflow, and provide data-driven recommendations for UI/UX improvements.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree in Information Technology-related field, or equivalent education and related training
2. Six years of experience or equivalent proficiency in application analysis and design
3. Excellent verbal and written communication skills
4. Ability to work independently or as a member of a team

5. Manage multiple responsibilities simultaneously
6. Ability to direct and train other team associates
7. Demonstrated proficiency in:

• Microsoft Office suite
• Creating and documenting process flows using tools such as Visio
• Azure DevOps or comparable project management platforms
• Utilizing browser developer tools for basic troubleshooting
• Leveraging session replay and analytics platforms such as FullStory to assess user behavior and enhance application usability

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being - physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

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