Overview
Systems Administrator (Desktop Support) Springfield, VA

Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly

Security+ or CASP

Do you want to join a team that is building tailored technical solutions to modernize our government27s mission and our client27s business? Do you have a desire to change how people work? Are you interested in helping to protect our nation27s cyber interests? Join our growing team as a Systems Administrator (Desktop Support), supporting the NGA customer mission.

Responsibilities What you get to do every day:

As a System Administrator (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.

Responsibilities

• Independently develops technical solution for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
• Provide troubleshooting support for systems hardware and software issues that are highly complex.
• Performs advance software installations and upgrades to operating systems and layered software packages.
• Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provides guidance to less experienced personnel on workstation/server data integrity matters and the implementation of standard software and hardware solutions.
• Leads complex data/media recoverability following a schedule of system backups and database archive operations.
• Evaluates and assesses existing systems and plans long term strategies.
• Configure and maintain networked computer system, including hardware, system software, and applications.
• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
• Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
• Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues.
• Train end-users on the proper use of hardware and software. May training large groups of end users.
• May coach and review the work of less-experienced professionals.
• May serve as a team or task leader (Not a people manager).
• May require after hour support or weekend support for mission, program and special project support.

Qualifications

Clearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly

Certification Required: Security+ or CASP andITIL v4 Foundations

Education/Experience:

• Requires Bachelor27s degree or equivalent experience
• 3+ years of experience

Required Skills:

• Knowledge in one or more of the following areas:
  • Thin Client using Virtual Desktop Infrastructure (VDI) Technology
  • Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
  • End User Hardware 6 Thin Client, Thick Monitors, KVM27s, Printers, Plotters, Print Server Configurations, VOIP phone
  • Desktop Image Management
  • Home Directory and Profile Support Services
  • E-mail Support Services
  • Software Support Services
  • Experience and/or knowledgeable with: Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
• Excellent troubleshooting capabilities
• Strong communication skills
• Strong work ethic and attention to detail
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn from others to ensure team27s success
• Enthusiasm and ability to adapt to new and changing technologies

What is ideal?

• Intelligence Community Experience preferred

What you can expect from us

• Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses
• You27ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
• The expected salary range within the Washington, DC metropolitan area is: $74,000-$90,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
• Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.