Position SummaryThe Systems Administrator serves as the primary technical resource in a small team environment for day-to-day operations and is responsible for the administration, security, maintenance, and continuous improvement of Bithgroup's IT environment, including Microsoft 365, Azure, cloud, and on-premises infrastructure, endpoints, and core business systems, while ensuring availability, performance, and supportability across the organization.
This is a hands-on, high-ownership role that reports to the VP of Information Technology. The ideal candidate collaborates closely with IT leadership on priorities, process improvements, compliance, and long-term planning initiatives, aligning with evolving best practices.
Responsibilities: - Lead the day-to-day administration of Bithgroup's IT infrastructure, including Microsoft 365, Azure, cloud, and on-premises systems, networks, endpoints, and related platforms, with additional support provided to Managed Service clients as needed.
- Oversee security, network, and backup/recovery operations to ensure data availability and integrity.
- Install, configure, secure, update, document, and monitor servers, firewalls, endpoints, cloud services, and supporting infrastructure.
- Diagnose and resolve hardware, software, network, connectivity, and security issues.
- Document and maintain IT inventory, configurations, and SOPs.
- Collaborate with leadership to review internal processes and recommend improvements, new solutions, and workflow efficiencies.
- Support and effectively manage timely Helpdesk and technical support for end-users.
- Provide training and guidance to end-users and junior staff as needed.
- Contribute to SOC 2 compliance initiatives supporting audits, gathering evidence, and maintaining security controls.
Core Competencies:- A curiosity-driven, adaptable problem solver who seeks ownership and an environment where they can learn, evolve, and have fun doing it.
- Strong security mindset and attention to operational risk.
- Demonstrated interest in automation, AI, and continuous improvement to streamline operations and improve outcomes.
- Excellent written and verbal communication skills.
- Commitment to excellent customer service.
- Proven ability to manage multiple priorities independently.
Required Qualifications:
- 5+ years of relevant systems administration experience.
- Strong background in Azure and Microsoft 365 administration, including Intune, Entra ID, and Exchange.
- Fluent with PowerShell and multiple OS: Windows, macOS, iOS, Android, etc.
- Familiarity with Hyper-V virtual environments and Red Hat Enterprise Linux (RHEL).
- Comfortable with scripting automation and light coding.
- Ability to independently manage recurring operational work and own tasks through to completion.
Preferred Qualifications:
- Familiarity with Red Hat Enterprise Linux (RHEL).
- Fortinet Firewalls
- Action1 (Patch Management)
- Blumira (SIEM)
- Veeam (backup and replication)
- Mimecast (email security)
- WordPress (website administration)
- Ubiquiti (Network Management)
Work Arrangement:
- Hybrid position requiring in-office availability in Baltimore City.
- Occasional after-hours availability for maintenance windows or incident response.
