Clearance Required: TS/SCI with poly
Title: System Administrator II
Location: Annapolis Junction, MD

System Administrator (SA) Skill Level 2

Description

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Linux, Unix, and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The Level 2 System Administrator (SA) must possess the following capabilities:

-Provide support for implementation, troubleshooting and maintenance of IT systems
-Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
-Manage the daily activities of configuration and operation of IT systems
-Provide assistance to users in accessing and using IT systems
-Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
-Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
-Provide support for the escalation and communication of status to agency management and internal customers
-Optimize system operations and resource utilization, and perform system capacity analysis and planning
-Provide in-depth experience in trouble-shooting IT systems
-Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
-Provide support for the dispatch system and hardware problems and remains involved in the resolution process
-Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Qualifications:

Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Benefits:

We offer a competitive benefits and compensation package and FUN place to work! Benefits include, but not limited to:

Health and Wellness Benefits

• Medical Insurance (three CareFirst healthcare plans to choose from, Dental and Vision Insurance, 75% covered for employee/ 50% per dependant
• Health Savings Account (HSA) contributions $1500 individual/ $3000 family

Personal Insurance Benefits

• Company-paid Life Insurance and AD&D coverage
• Company-paid Short-term and Long-term Disability Insurance

Paid Leave

• Employees receive 20 days of vacation/10 holidays built into hourly rate/ 5 days of Administrative leave(currently used for snow, jury, bereavement)

Retirement

• Pre-tax 401k program including 6% company match
• 100% fully vested from eligibility date

*Eligible after 90 days of employment