Summary Statement

The principal responsibilities include strategic and technical management of an Enterprise Desktop/LAN (EDL) Team, who focuses on value-added initiatives, technologies, processes, policies, and procedures. Promotes leading-edge thinking and develops innovative and best practice IT strategies for systems that are aligned with government practices. Inspires and motivates staff by being a catalyst for creative problem-solving, solution generation, implementation, and teamwork.

The Systems Administration Manager is responsible for the full life cycle of enterprise-wide desktop solutions, forecasting and developing an enterprise infrastructure and provides the foundation for highly-functional and stable systems. The selected individual will have high expectations of accomplishment and extraordinary strategic and technical knowledge and people skills. This role also provides leadership and mentors EDL personnel.

The Systems Administration Manager will report to the EDL Technology Senior Manager.

Selective Requirement

Selective Requirements must be met in addition to the job requirements. Applicants who do not possess the selective requirement will not be qualified.

• Applicant must possess a high school diploma or GED.

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

• Bachelor's Degree preferred, with emphasis in Computer Science, Information Systems, Telecommunications, Network Security or a related field.
• Possess certifications in Comp TIA A+, Comp TIA Network+, MCSA, MCSE, CCNA or a comparable certification is preferred.
• Possess training or previous experience in Project Management and Software Life Cycle Development processes.

Job Requirements

JOB REQUIREMENTS for Systems Administration Manager

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Possess a minimum of five years of experience working in an Information Technology environment, with at least one year in a supervisory position.
• Possess a minimum of three years of technical experience providing end-user support for hardware/software deployments, maintenance/repairs of computing devices, phones and other end-user peripherals and basic system administration tasks.
• Possess a minimum of three years of experience analyzing and deciding among alternative solutions to current and anticipated IT needs with emphasis on identifying creative solutions to IT problems within applicable constraints.
• Possess a minimum of three years of experience in project leadership including defining, evaluating, leading, tracking and reporting on complex multi-resource projects.

Conditions of Hire

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.

Benefits

DTI's Benefits to include:

Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending (Health and Dependent Care), Long & Short Term Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs.

21 paid vacation days, 15 paid sick days, 13 paid holidays, Up to 12 weeks paid Parental Leave.

Tuition reimbursement up to $4,000 annually.

State funded learning opportunities, mentor programs and professional development opportunities.

Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.

Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/agencies/index.shtml.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.

Selection Plan

Ongoing application review