Job Req ID: 29866Job Summary:Supermicro is seeking an experienced Systems Validation Engineer. In this role, you will be responsible for providing system-level validation and hands-on technical support to strategic customers, with a strong focus on on-site troubleshooting during data center deployments.
You will work closely with cross-functional teams to ensure smooth deployments, rapidly isolate and resolve issues on problematic nodes, racks, and system components at customer sites, drive root cause analysis, and deliver high-quality technical solutions. The ideal candidate possesses strong system-level expertise, hands-on experience with BMC and firmware validation, solid Linux OS and network troubleshooting skills, and the ability to support both remote and on-site environments for key accounts.
Essential Duties and Responsibilities:Includes the following essential duties and responsibilities (other duties may also be assigned):
- Perform system-level validation and testing of IPMI, Redfish, BIOS, firmware, and software tools for strategic customers, including functional, stress, regression, and automation testing.
- Provide hands-on on-site troubleshooting and issue isolation for nodes, racks, and other system components during customer data center deployments, quickly identifying and resolving hardware, firmware, and system-level problems.
- Provide technical support for strategic customer issues by performing root cause analysis, driving resolution, and ensuring clear internal coordination and timely communication.
- Support on-site deployment and validation activities at customer data centers in coordination with cross-functional teams.
- Lead or participate in failure analysis for critical issues and prepare 8D reports, clearly documenting root causes, corrective actions, and preventive measures.
- Create and maintain comprehensive test plans, test procedures, evaluation reports, and customer status dashboards.
- Participate in customer and internal issue review meetings, providing technical updates and recommendations.
- Support global team collaboration to maintain continuous validation coverage and timely response for high-priority projects across time zones.
- Enforce system and software quality standards while identifying opportunities to improve validation processes and support efficiency.
Qualifications:- Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, Information Systems, or a related field.
- Strong hands-on experience with BMC, IPMI, Redfish, and BIOS validation, along with system-level troubleshooting.
- Proven ability to perform on-site troubleshooting of nodes, racks, and system components in customer data center environments.
- Solid hands-on experience with Linux OS (system administration, log analysis, performance troubleshooting, and scripting).
- Strong network troubleshooting skills, including TCP/IP, switch configuration, VLAN, and connectivity issue isolation.
- Proven experience supporting enterprise customers and handling complex technical issues.
- Experience with on-site deployment support or customer data center environments is required.
- Solid understanding of validation methodologies, test planning, and defect tracking processes.
- Proficiency in scripting languages, including Python and shell scripting, is strongly preferred.
- Familiarity with switch validation or rack-level integration is a plus.
- Excellent communication, documentation, and cross-functional collaboration skills.
- Ability to work effectively in a fast-paced environment and manage multiple priorities under pressure.
- Strong analytical and problem-solving skills with high attention to detail.
Salary Range$90,000 - $105,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
