Job Req ID: 29633Job Summary:Supermicro is seeking an experienced
System Validation Engineer to join our team. In this role, you will be responsible for providing system-level validation, troubleshooting, and technical support to strategic customers, including on-site support when required.
You will work closely with cross-functional teams to ensure smooth deployments, drive root cause analysis, and deliver high-quality technical solutions.
Essential Duties and Responsibilities:Includes the following essential duties and responsibilities (other duties may also be assigned):
- Perform system-level validation and testing of IPMI, Redfish, BIOS, firmware, and software tools for strategic customers, including functional, stress, regression, and automation testing.
- Provide technical support for strategic customer issues by performing root cause analysis, driving resolution, and ensuring clear internal coordination and timely communication.
- Support on-site deployment and validation activities at customer data centers, requiring travel to customer sites as needed.
- Lead or participate in failure analysis for critical issues and prepare 8D reports, clearly documenting root causes, corrective actions, and preventive measures.
- Create and maintain comprehensive test plans, test procedures, evaluation reports, and customer status dashboards.
- Participate in customer and internal issue review meetings, providing technical updates and recommendations.
- Support global team collaboration to maintain continuous validation coverage and timely response for high-priority projects across time zones.
- Enforce system and software quality standards while identifying opportunities to improve validation processes and support efficiency.
Qualifications:- Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, Information Systems, or a related field.
- 3+ years of experience in systems validation, firmware validation, or technical support, preferably with data center or server industry experience.
- Strong hands-on experience with BMC, IPMI, Redfish, and BIOS validation, along with system-level troubleshooting.
- Proven experience supporting enterprise customers and handling complex technical issues.
- Ability and willingness to travel for on-site customer support when required.
- Experience with on-site deployment support or customer data center environments is highly desirable.
- Solid understanding of validation methodologies, test planning, and defect tracking processes.
- Proficiency in scripting languages, including Python and shell scripting, is strongly preferred.
- Familiarity with networking, switch validation, or rack-level integration is a plus.
- Excellent communication, documentation, and cross-functional collaboration skills.
- Ability to work effectively in a fast-paced environment and manage multiple priorities under pressure.
- Strong analytical and problem-solving skills with high attention to detail.
Salary Range$90,000 - $115,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
