OverviewA
Support Solution Area Specialist focuses on generating and qualifying leads, drives, and closes Microsoft Enterprise Unified Support opportunities, and remains engaged with our customers to ensure they are supported throughout all stages of their product lifecycles. They leverage Microsoft's more than 20 years of expertise with input from enterprise customers worldwide to provide a tailored cloud services model that drives impact across our customers' Microsoft investment.
As a Support Solution Area Specialist, you will develop deep business acumen across Microsoft's portfolio of products and services and hone your solution sales and networking capabilities by leading consultative customer conversations and collaborating on the planning, orchestration, and execution of end-to-end cross-sell and up-sell opportunities with internal, external, and partner stakeholders.
You will be responsible for sales execution and sales excellence, business value selling, scaling and collaboration and innovation and capability growth. As a Support Solution Area Specialist, you will develop deep business acumen across Microsoft's portfolio of products and hone your solution sales and networking capabilities by leading consultative customer conversations and collaborating on the planning, orchestration, and execution of end-to-end cross-sell and up-sell opportunities with internal, external, and partner stakeholders.
Responsibilities- You will orchestrate a virtual team and assess customer needs to develop strategies that proactively build a stakeholder network to accelerate and close opportunities, drive a robust deployment, and remove blockers to consumption.
- You will propose the proper solution tailored to the customer's specific needs through an understanding of your customers' business and technology priorities, governance, decision making and budgetary processes as they apply to each relevant customer's business decision makers.
- You will lead sales orchestration to proactively drive deal closure by identifying and aligning internal stakeholders as well as leveraging and expanding relationships with partners.
- Technical Expertise: You will lead BDM and ITDM conversations, share best practices and key competitor knowledge across solution areas acting as a subject matter expert to inform decisions on pursuit or withdrawal.
- You will be responsible for prospecting, qualifying, solutioning and closing business in your assigned territory. You will manage the end-to-end sales including ensuring continuous engagements to ensure customer satisfaction and business value around delivery success of your assigned territory through intentional selling driven by customer research; account planning; compete planning; risk planning; outcome-based & business value selling; and forecasting and pipeline management to pursue high-potential customers and manage Unified solutions across the organization.
- You will apply and encourage an innovative point of view during client interactions to identify new opportunities, grow client capabilities, and guide sellers and customers through a specific focus on knowledge of a specific industry or industries (e.g., healthcare, education, technology, finance) including trends, competition, etc. to establish point of view. Additionally, you will inform the Go To Market (GTM) strategy for solution sales motions and champion customer asks, blockers and escalations to progress deals faster into closure.
QualificationsRequired Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, Information Security, or related field AND 4+ years experience in technology-related sales or account management OR equivalent experience.
Preferred Qualifications
- Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 6+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR equivalent experience.
- 4+ years solution or services sales experience.
Solution Area Specialists IC4 - The typical base pay range for this role across the U.S. is USD $107,600 - $187,500 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,600 - $205,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
