Support Engineer - Windows Deployment & Infrastructure

LTIMindtree Limited

• $80K — $95K *
Bellevue, WA 98006In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of experience in Windows Server and client OS management.
  • Expertise in Windows troubleshooting and deployment processes.
  • Familiarity with various Windows licensing types and activation methods.
  • Strong knowledge of Hyper-V architecture and clustering technology.
  • Proficient in performing log analysis related to Windows Deployment.

Responsibilities

  • Manage Windows patching, updates, and upgrades for servers and client OS.
  • Conduct enterprise-level troubleshooting for customer issues.
  • Handle Windows licensing and activation tasks efficiently.
  • Collaborate with cross-functional teams for effective problem resolution.
  • Perform log analysis and report findings to improve deployment strategies.

Benefits

  • Opportunity for professional growth in a fast-paced environment.
  • Exposure to cutting-edge Windows technologies and tools.
  • Collaborative team culture that encourages knowledge sharing.
  • Flexibility in work hours to accommodate project needs.
Full Job Description
Role description

  • Windows Patching and Deployment
  • Windows Update
  • Windows Upgrade
  • Windows Licensing (Retail, OEM, MAK, KMS, E3, E5)
  • Autopilot (Preferred)
  • Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, 2019 and Client OS (Windows 7, Windows 10)
  • Enterprise-level troubleshooting
  • Log analysis with reference to Windows Deployment
  • Knowledge of Windows as a Service
  • Windows Updates
  • Troubleshooting
  • Windows Update Servicing
  • Activation
  • BitLocker
  • MBAM (Microsoft BitLocker Administration and Monitoring)
  • Imaging, Sysprep, WDS
  • Storage High Availability (HA)
  • Hyper-V, Hypervisor, Hyper-V Architecture
  • Cluster, Failover Cluster, Clustering
  • SAN, NAS Storage Technologies
  • Backup Technology, VSS (Volume Shadow Copy Service)
  • Windows Firewall
  • Storage and Backup Configuration Types
  • Windows Server 2008 to 2019 features and variances
  • Windows Update Types, Cumulative Updates, LTSC (Long-Term Servicing Channel)
  • DFS
  • MSDTC (Microsoft Distributed Transaction Coordinator)
  • VSS Backup
  • Server Core Machines
  • Server Hardware Upgrades
  • Quorum in Clusters
  • Failover Clustering
  • Hyper-V Checkpoints
  • Check Disk (CHKDSK)
  • Strong communication skills with excellent spoken and written English
  • Effective and professional interaction with customers to gather information quickly, communicate next steps and status updates, and inspire confidence
  • Ability to resolve complex customer issues through telephone, email, and chat support
  • Demonstrable troubleshooting skills
  • Cross-team collaboration
* Ladders Estimates

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