Manifest Solutions is currently seeking a ServiceNow QA Tester for an onsite position based in Columbus, OH.
- Responsible for testing ServiceNow applications, integrations, CMDB enhancements, and platform upgrades.
- Develop and execute test plans, test cases, and test scripts.
- Perform functional, integration, system, regression, and user acceptance testing (UAT).
- Validate integrations using REST/SOAP APIs, MID Servers, and third-party applications.
- Support ServiceNow upgrades, patches, and releases through comprehensive testing.
- Identify, document, track, and retest defects through resolution.
- Collaborate with developers, administrators, business analysts, and stakeholders.
- Execute automated testing using ServiceNow ATF when applicable.
- Maintain testing documentation and quality metrics.
- Test CMDB enhancements, Discovery, Service Mapping, and CI relationships.
- Verify CMDB data accuracy, completeness, and integrity.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
- 5+ years of software QA/testing experience.
- 3+ years of ServiceNow testing experience
- Experience testing ServiceNow modules including ITSM, ITOM, CMDB, Discovery, Service Mapping, and Service Catalog
- Experience testing REST and SOAP integration.
- Understanding of ServiceNow workflows and platform capabilities
- Strong analytical, troubleshooting, and communication skills.
