Role description
SAP BusinessObjects BI Platform
Location - Toorance CA 4 Days Mandatory work from Office
Key Responsibilities
Platform Administration
Administer and maintain SAP BusinessObjects BI Platform environments Development QA Production
Manage Central Management Console CMC Central Management Server CMS and associated BI services
Perform user group role and security administration
Monitor system health performance and capacity utilization
Manage server configurations service scheduling and report distribution
Platform Upgrade Installation Configuration
Plan execute and support SAP BusinessObjects platform upgrades migrations and patch installations
Install and configure SAP BusinessObjects BI Platform components and client tools
Perform system backup recovery and disaster recovery activities
Configure SSO authentication methods AD LDAP and security settings
Validate system functionality and conduct postupgrade testing
Prepare upgrade documentation implementation plans and rollback procedures
L1L2 Production Support
Provide Level 1 and Level 2 support for incidents service requests and problem management activities
Troubleshoot platform issues related to CMS Web Intelligence Crystal Reports Adaptive Processing Servers and scheduling services
Analyze logs identify root causes and implement corrective actions
Monitor scheduled jobs and resolve failures within defined SLAs
Coordinate with SAP support teams infrastructure teams and business stakeholders for issue resolution
Participate in oncall and production support rotations when required
Monitoring Maintenance
Perform regular health checks and system audits
Apply SAP patches hotfixes and maintenance packs
Ensure adherence to security compliance and operational standards
Maintain technical documentation SOPs and knowledge base articles
Required Skills Qualifications
5 years of experience in SAP BusinessObjects Administration
Handson experience with SAP BusinessObjects BI 4x platform administration
Strong knowledge of installation configuration upgrades and migrations
Experience managing CMS FRS Web Intelligence Crystal Reports and Information Design Tool IDT
Knowledge of Windows server administration
Experience with Active Directory LDAP and SSO integration
Strong troubleshooting and incident management skills
Familiarity with ITIL processes and ServiceNow ticketing system
Preferred Skills
Experience with monitoring tools and automation scripting
SAP BusinessObjects Administration certification is a plus
Problemsolving and analytical thinking
Strong communication and stakeholder management
Ability to work in a fastpaced production support environment
Attention to detail and documentation skills
Ability to manage multiple priorities and meet SLA commitments
Role Focus SAP BusinessObjects Administration Platform Upgrade Installation Configuration L1L2 Incident Support Monitoring Maintenance Security Administration
