Amazon

Support Engineer IV, Devices & Services Experience Design

Amazon$100K — $130K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years in software development or technical support
  • Proficient in modern programming languages for scripting
  • Skilled at troubleshooting and debugging technical systems
  • Familiar with agile/scrum or similar collaborative workflows
  • Competent in documenting technical findings

Responsibilities

  • Maintain and prepare prototype device fleet for demos on short notice
  • Transport hardware between Seattle and Bellevue offices as needed
  • Flash builds and configure applications on various platforms
  • Troubleshoot technical issues as they arise
  • Develop internal tools and automate processes to enhance efficiency
  • Manage device inventory and logistics
  • Create clear setup guides for non-technical teammates

Benefits

  • Collaborative environment with a focus on cutting-edge technology
  • Opportunity to work on multiple high-profile product lines
  • Dynamic and fast-paced work setting
  • Chance to contribute to the development of future Amazon devices
  • Engagement with a team of design technologists
Full Job Description
Key job responsibilities

As a Support Engineer on the design-technology team, you'll keep the team's prototype device fleet ready to demo and build the tooling that keeps it that way. On any given day you might prepare a set of devices - tablets, laptops, or large TVs - for a leadership review on under an hour's notice, move hardware between offices in the Seattle and Bellevue area, flash builds and configure apps across Linux, macOS, Windows, and mobile/embedded platforms, and troubleshoot whatever isn't cooperating. Between requests you'll extend the team's internal tools and automation, and provide light cloud, server, and local-network support. You'll manage device inventory, ordering, and shipping, write clear setup guides so less technical teammates can help themselves, and steadily replace manual steps with reusable workflows.

A day in the life

Your core focus is keeping the team's prototype devices ready to demo at a moment's notice. A leadership review might come together an hour before it starts, and you're the person who makes sure the right devices are set up, loaded with the latest build, and working - sometimes carrying hardware between offices in the Seattle and Bellevue area to get it where it needs to be. In the quieter moments between those requests, you make the whole thing run smoother: building small tools and automating the repetitive setup steps so the next demo is easier than the last, and helping teammates learn to set up their own devices. It's a fast-moving environment built around brand-new technology, so priorities shift often - you'll stay calm under a tight turnaround, and take real pride in being the reason a big demo goes off without a hitch.

About the team

Join our team of design technologists work across multiple product lines, including Echo Show, Fire Tablet, Fire TV, and future Amazon devices.

BASIC QUALIFICATIONS

- 4+ years of software development, or 4+ years of technical support experience

- Experience scripting in modern program languages

- Experience troubleshooting and debugging technical systems

- Experience in agile/scrum or related collaborative workflow

- Experience troubleshooting and documenting findings

PREFERRED QUALIFICATIONS

- Knowledge of distributed applications/enterprise applications

- Knowledge of UNIX/Linux operating system

- Experience analyzing and troubleshooting RESTful web API calls

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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