Amazon

Support Engineer, Drone Assembly & Test, Amazon Prime Air

Amazon$80K — $130K *
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Mechanical, Aerospace, or Manufacturing Engineering, or similar field.
  • Experience troubleshooting and debugging technical systems or technical support.
  • Ability to read and write technical documents and engineering drawings.
  • Proficiency in CAD systems (Dassault CATIA preferred).
  • Strong attention to detail and organizational skills.

Responsibilities

  • Resolve hardware and software issues impacting drone production.
  • Create and maintain Non-Conformance Reports (NCRs) and Work Instructions.
  • Identify areas for process improvement and enhance support documentation.
  • Lead internal team projects and meet defined goals and timelines.
  • Engage in team planning to refine operational policies and procedures.

Benefits

  • Comprehensive health insurance (medical, dental, vision, prescription).
  • 401(k) matching program.
  • Paid time off and parental leave.
  • Adoption and Surrogacy Reimbursement coverage.
  • Mental Health Support and Employee Assistance Programs.
Full Job Description
You will be instrumental in supporting the PA Drone Assembly & Test (A&T) production line, ensuring timely resolution of technical issues affecting drone production. You will work directly with Manufacturing Engineers, Assembly Technicians, and cross-functional partners (Engineering, Supply Chain, Quality) to maintain production continuity, drive process improvements, and support operational scaling. You will be responsible for creating and maintaining technical documentation, supporting change management activities, and identifying opportunities to improve production support tools and workflows.

As a Support Engineer, you will develop knowledge in drone A&T processes, serve as a technical point of contact within the production support workflow, and contribute to achieving safety, quality, cost, and delivery targets as PA scales operations.

Successful candidates should:
• Have the ability to learn technical concepts quickly with a strong sense of urgency
• Have enthusiasm for working in a fast-paced, rapidly changing production environment
• Be a creative problem solver who is passionate about innovation and manufacturing excellence
• Have strong written and oral communication skills
• Be self-motivated with the ability to work independently with minimal supervision
• Insist on the highest standards from self and others
• Maintain strong attention to detail and organizational skills

A day in the life
• Provide timely resolution of hardware and software issues affecting the drone production line
• Create and maintain Non-Conformance Reports (NCRs), Work Instructions, and Work Plans to support daily and future production activities
• Identify areas of improvement to support documentation and processes; create new documentation where gaps exist
• Identify improvements to existing and new support tools that improve operational efficiencies and drive implementation
• Lead internal team projects and deliver on defined goals and timelines
• Participate fully and constructively in team planning, helping develop and refine operational policies and procedures

BASIC QUALIFICATIONS

- Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field

- Experience troubleshooting and debugging technical systems, or experience in development or technical support

- Experience reading and writing procedures, technical documents, and engineering drawings, or experience in electrical or mechanical engineering

- Experience with CAD systems (Dassault CATIA preferred)

PREFERRED QUALIFICATIONS

- 2+ years of technical support experience, or Bachelor's degree in engineering or equivalent

- Knowledge of aviation safety standards

- Experience in high-volume manufacturing environments

- Experience with Manufacturing Execution Systems (MES), such as Delmia Apriso

- Experience with Enterprise Resource Planning (ERP) systems, such as Infor LN

- Familiarity with drone systems, avionics, or electromechanical assemblies

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 80,200.00 - 130,700.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Aerospace & Defense Jobs

Find similar Support Engineer, Drone Assembly & Test, Amazon Prime Air jobs: