Apple

Support Engineer

Apple$100K — $130K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of software engineering experience with skills in triaging, debugging, and resolving full-stack issues.
  • Proficient in Python and JavaScript/Node.js for back-end and front-end problem solving.
  • Experience with data science workflows, addressing data quality and model output issues.
  • Familiar with SQL databases like PostgreSQL and document stores like MongoDB.
  • Comfortable using AI development tools for code generation and testing.
  • Knowledge of REST APIs, microservices, and distributed system architectures.
  • Strong communication skills for technical and non-technical discussions.

Responsibilities

  • Deliver bug fixes and enhancements quickly to streamline engineering processes.
  • Support data science and AI insights workflows through effective problem resolution.
  • Investigate and resolve data-related issues across a range of systems.
  • Leverage AI-assisted tools for code reviews and documentation.
  • Manage multiple engineering support queues, prioritizing tasks based on severity.
  • Collaborate with cross-functional teams to ensure system reliability and unblock workflows.
  • Contribute small code enhancements in addition to troubleshooting efforts.

Benefits

  • Opportunity to work with cutting-edge AI technologies.
  • Supportive learning environment encouraging skill development.
  • Dynamic and fast-paced work culture.
  • Collaboration with a multidisciplinary engineering team.
  • Potential for growth within a prestigious company like Apple.
Full Job Description
Apple's US Decision Intelligence (DI) team is looking for a talented individual who is passionate about crafting, implementing, and operating AI solutions that have a direct and measurable impact on Apple Sales and its customers.

We're looking for a Support Engineer who thrives at the intersection of speed and precision - someone who can deliver bug fixes, enhancements, and rapid responses across a multidisciplinary engineering organization. This role spans the full DI tech stack, supporting data science and AI insights workflows, full-stack web engineering, and the triage and escalation pipelines that keep our systems reliable and our teams unblocked.

8+ years of experience in software engineering, with demonstrated ability to triage, debug, and resolve issues across the full stack. We're looking for someone with an eagerness and ability to learn new skills and solve dynamic problems in an encouraging and expansive environment. Strong debugging and root-cause analysis skills across backend services, data pipelines, and web applications. Proficiency in Python and JavaScript/Node.js for diagnosing and patching issues across backend and frontend systems. Experience supporting data science or analytics workflows, including pipeline failures, data quality issues, and model output anomalies. Familiarity with SQL and relational databases (e.g., PostgreSQL, Snowflake) and document stores (e.g., MongoDB) for investigating and resolving data issues. Comfortable leveraging AI-assisted development tools (e.g., Claude Code) to accelerate code generation, test authoring, PR writeups, and requirements drafting, and able to critically review and validate AI-generated output before it ships. Working knowledge of REST APIs, microservices, and distributed systems architectures. Ability to manage multiple support queues simultaneously, prioritizing appropriately across severity levels and teams. Strong written and verbal communication skills - able to document issues, explain root causes, and coordinate resolutions clearly for both technical and non-technical stakeholders. Ability to work in a fast-paced, dynamic, constantly evolving business environment. B.S. degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Experience supporting LLM-powered or agentic AI applications, including diagnosing retrieval failures, prompt regressions, and model output issues. Familiarity with data science tooling such as Dataiku, Snowflake, Airflow, or Python-based analytics pipelines. Experience with full-stack web frameworks, including Node.js/Express.js, Apollo GraphQL, and React or similar frontend technologies. Hands-on experience with containerized environments using Docker and Kubernetes for log inspection and service-level debugging. Familiarity with observability and tracing tools such as Langfuse, PagerDuty, or equivalent LLM call tracing platforms. Exposure to message queue systems such as RabbitMQ or Redis in the context of async pipeline debugging. Experience with CI/CD workflows, including reading build logs, identifying deployment regressions, and coordinating hotfixes. Ability to write small, targeted code enhancements and fixes - not just identify issues, but contribute to their resolution. Advanced Degree (MS) in Computer Science, Engineering, Data Science, or a related technical field is preferred.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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