About the roleThe SOP Analyst owns the customer order lifecycle end to end - from entry through fulfillment - ensuring accuracy, timeliness, and strong customer service for Mexico and LATAM. The role combines hands-on order management with reporting, KPI governance, and process improvement, partnering closely with Sales, Supply Chain, Logistics, Customer Service, Finance, and Distribution to keep order-to-cash running smoothly and drive continuous improvement.
Core Responsibilities:
Order Management
- Manage the full order cycle in ERP systems (SAP or equivalent), from entry through delivery.
- Validate pricing and policy compliance; resolve order blocks and transactional exceptions.
- Coordinate order releases with warehouses and distribution partners.
Customer & Business Support
- Act as the primary point of contact for Sales and Customer Service on order matters.
- Support new customer onboarding and manage fulfillment escalations.
- Coordinate with business process outsourcing (BPO) partners as needed.
Reporting & Analytics
- Deliver daily, weekly, and monthly operational reporting; monitor KPIs and SLA performance.
- Analyze order trends, backlog, and service levels; build dashboards for leadership visibility.
- Support management presentations and business reviews.
Process Improvement & Collaboration
- Identify automation opportunities and support standardization of regional procedures.
- Maintain process documentation and participate in system enhancement projects.
- Partner cross-functionally on business continuity, escalations, and revenue-impacting issues.
About you- Bachelor's degree in Supply Chain Management, Business Administration, Industrial Engineering, Logistics, or a related field.
- 2+ years of experience in sales order processing, order management, supply chain operations, customer service operations, logistics coordination, or a related field.
- Experience working with SAP or a comparable ERP system.
- Advanced proficiency in Microsoft Excel, including data analysis, reporting, and problem-solving.
- Experience with reporting and business intelligence tools such as Power BI, Tableau, or similar platforms.
- Strong understanding of order-to-cash (O2C) processes and best practices.
- Knowledge of KPI tracking, SLA management, and operational performance reporting.
- Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.
- Excellent verbal and written communication skills with the ability to collaborate across multiple functions.
- High attention to detail and commitment to accuracy.
- Customer-focused mindset with a passion for delivering exceptional service and support.
- Ability to prioritize competing demands and manage multiple tasks in a fast-paced, deadline-driven environment.
- Strong organizational skills with the ability to work independently and drive results.
- Continuous improvement mindset with a focus on process optimization and operational excellence.
Compensation : $73,000 - $92,000 annually + bonus opportunity
Location : 8 Spadina Ave. Ste 2200, Toronto, ON M5V 0S8, Canada
BenefitsAt Dyson, how we reward you is linked to our high-performance culture. But it's about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you're in and the moments that matter.
Financial benefits:
• Dyson Matching RSP contributions
• Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)
• Short-Term and Long-Term Disability
• Employee Referral Program
• Dyson Product Discounts
Lifestyle benefits:
• Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time
• Generous Maternity Leave Program
• Employee Assistance Program
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