Position SummaryWe are seeking a seasoned Program Manager with expertise in supplier management and organizational change to lead critical initiatives in optimizing our supplier processes. This role involves assessing existing workflows, facilitating stakeholder collaboration, and driving digital transformation efforts to enhance efficiency, compliance, and visibility across supplier activities. The ideal candidate will develop standardized tools, dashboards, and frameworks that support sustained supplier performance and risk management, while fostering alignment with organizational goals through strategic change management.
Key Responsibilities - Evaluate current supplier management processes, manual workflows, tools, templates, and reporting practices to identify gaps, risks, duplication, and areas for improvement.
- Lead stakeholder workshops to gather requirements, validate processes, review dashboard specifications, and support the adoption of new tools and templates.
- Document and analyze current-state workflows; design future-state digital processes that align with new operational strategies and portfolios.
- Develop and deliver comprehensive training materials, job aids, communication plans, and user guides to ensure consistent application of supplier management practices and tools.
- Create and standardize templates, playbooks, checklists, process maps, and operating procedures for activities such as statement of work development, supplier onboarding, performance management, and offboarding.
- Design dashboards and reporting models to visualize data related to supplier selection, onboarding status, contract lifecycle, performance metrics, risk indicators, compliance status, and open actions.
- Collaborate with procurement, finance, and other business stakeholders to strengthen oversight of supplier evaluation and selection processes, including criteria development and decision documentation.
- Support the creation of a supplier performance framework, establishing KPIs, scorecards, governance routines, escalation pathways, and continuous improvement processes.
- Identify compliance gaps and recommend controls to ensure all supplier documentation, approvals, contracts, security, and policy requirements are complete, up-to-date, and ready for audit.
- Manage vendor risk and financial aspects, developing remediation plans and escalation procedures as necessary.
- Lead change management initiatives to facilitate adoption of new processes and tools, ensuring stakeholder buy-in through effective communication and relationship-building.
Required Qualifications - Proven experience supporting supplier management, vendor management, procurement operations, process improvement, digital transformation, or related governance initiatives.
- Strong understanding of the supplier lifecycle, including intake, selection, onboarding, performance management, risk mitigation, compliance, renewals, and offboarding.
- Demonstrated ability to transform manual workflows into structured, repeatable, and digital processes with clear governance, ownership, and controls.
- Experience developing dashboards, metrics, scorecards, and reports using platforms such as Excel, Power BI, Tableau, SharePoint, or equivalents.
- Excellent written and verbal communication skills to articulate complex information clearly and persuasively.
- Experience supporting RFI/RFP activities, statement of work development, supplier evaluations, governance forums, and performance reviews.
- Familiarity with agile delivery methodologies, organizational change management, continuous improvement, and process standardization.
- Professional credentials such as PMP, Lean Six Sigma, Prosci, Kotter, or equivalent certifications are preferred.
Preferred Qualifications - Certifications like SAFe, CIPS/MCIPS Chartered Institute of Procurement & Supply credentials are advantageous.
- Experience with tools such as Jira, Confluence, Figma, or similar digital platforms for project tracking and collaboration.
- Ability to develop and execute comprehensive change management and communication strategies.
- Strong stakeholder management skills to foster trusted relationships across diverse teams and functions.
Why This Opportunity May Be Appealing This role offers the chance to make a significant impact by enhancing supplier management practices through strategic process improvements and digital innovations. You will work in a dynamic environment dedicated to continuous improvement, with opportunities to develop and implement frameworks that promote operational excellence. Additionally, you will collaborate with a variety of stakeholders, gaining broad organizational exposure and contributing to the long-term success of critical business functions.
