Summary

• Position(s) are to be filled in following area(s):
  
  • TPMO - Tax Professional Management Office

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

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General Manager Duties:

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Plans work to be accomplished by subordinates, sets, and adjusts short-term priorities, and prepares schedules for completion of work.
• Observes and reviews policy and procedures for ongoing program activities of Suitability and of TPMO Divisions to include Enrolled Agent Program (EAP) and Joint Board of Actuaries (JBEA), other Service business units, particularly SBSE, which impact on the successful accomplishment of TPMO Tax Professional Suitability programs.
• Develops and maintains effective liaisons with internal and external customers and representatives through networking and relationship-building using interpersonal skills to relate and work well with subordinates, peers, and higher-level management.

STANDARD POSITION DESCRIPTIONS (SPD): PD26741

Visit the IRS SPD Library to access the position descriptions.

Requirements

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Conditions of employment

• Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
• Supervisory Probationary Period - Subject to a 1-year supervisory or managerial probationary period (unless already completed).
• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below:

SPECIALIZED EXPERIENCE: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualified for this position your experience must include:

• Evaluating programs, operations, or business processes by collecting and analyzing performance information, identifying improvement opportunities, and recommending actions to improve organizational performance.
• Implementing process improvement initiatives by developing or applying project management methodologies, performance measures, or process improvement techniques to improve operational efficiency and service delivery.
• Coordinating projects involving multiple organizations or stakeholders by facilitating meetings, resolving project issues, monitoring project milestones, and communicating project status and recommendations.
• Preparing analytical reports, executive briefings, recommendations, or other written products used to support organizational planning, resource allocation, or management decisions.
• Monitoring project performance by tracking schedules, costs, risks, performance indicators, and project outcomes and recommending adjustments to support successful project completion.
• Coordinating cross-functional initiatives involving multiple organizations, facilitating collaboration among stakeholders, and resolving complex program issues affecting organizational objectives.
• Assigning work to subordinates based on priorities, selective consideration of difficulty and requirements of assignments.
• Using a variety of software tools to monitor and support projects, teams, and/or employees; interpreting collected information to assess needs and make adjustments that support business functions.

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to OPM's Qualifications Standards.

Go to Understanding the IRS Paybands for GS/IR conversion.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Salary: IRS (IR) Pay Band Locality Pay tables may be found under 2026 - IR Salary Tables.

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Benefits

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As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC)

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