Summary

This position is located in the Department of Homeland Security (DHS), Directorate for Management, Office of the Chief Information Officer.

The primary purpose of this position is to manage the DHS Headquarters (HQ) endpoint infrastructure and end-user services program segment, driving the end-to-end delivery, planning, and management of DHS Headquarters (HQ) IT services to address customer issues proactively.

Non-BU: This is a non-bargaining unit position.

Duties

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This position supports DHS Components and external organizations by optimizing infrastructure, eliminating bottlenecks, and fostering strategic alliances that span unclassified and classified digital workplace platforms, unified communications systems, and external client organizations.

As a Supervisory Information Technology Specialist, GS-2210-15, your typical work assignments may include the following:

• Oversees work involving complex administrative and technical services that affect the organization as a whole or a major mission-critical program segment.
• Coordinates with internal offices and outside organizations to achieve program goals and resolve work issues.
• Integrates IT programs across disciplines and defines the scope and level of detail for plans and policies affecting the organization.
• Implement, supervise, and direct cybersecurity compliance, control assessments, vulnerability management, and cybersecurity reporting functions.
• Develops long-range plans for assigned branch functions, especially where goals are broad, vague, or not fully defined.
• Provides leadership and guidance to subordinate staff, including coaching, mentoring, succession planning, and resolving work-related problems.
• Leads and manages major IT programs or program segments that have significant resources and organizational impact.

All DHS-HQ announcements have a 5 business day open period due to the number of applications received. This announcement will be open for 5 business days OR until the first 100 applications have been received, whichever happens first.

View common definitions of terms found in this announcement: Common Definitions.

Requirements

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Conditions of employment

• You must be a U.S. citizen to apply for this position.
• Males born after 12/31/1959 must be registered for Selective Service.
• You must successfully pass a background investigation.
• Complete the initial online assessment and USAHire Assessment, if required.
• You must submit to a pre-employment drug test. This is a Testing Designated Position (TDP) and is subject to random testing.
• Current federal employees must meet time-in-grade requirements.
• You may be required to serve a one-year supervisory probationary period.
• Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
• Incumbent is required to submit a Financial Disclosure Statement, OGE-450, Employee and Financial Interest upon entering the position and annually.
• The employee is required to obtain and maintain TOP SECRET w/SCI clearance.

Qualifications

Individual Occupational Requirement

This position has an Individual Occupational Requirement that must be met prior to meeting the specialized experience. Applicant must possess IT-related experience demonstrating each of the nine (9) competencies listed below:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Specialized Experience:

You must possess one (1) year of specialized experience equivalent to the next lower grade level in federal service (GS-14) or equivalent private/public sector experience. For this position, specialized experience is defined as:

1. Experience in strategic IT program management, including directing and coordinating initiatives, partnering with organizational stakeholders, and providing oversight and guidance to achieve mission-critical goals and objectives.
2. Experience advising senior leadership on IT matters, including providing technical insight on risks and gains of planned actions, monitoring contractual commitments and budget targets, and identifying funding alternatives to ensure program success.
3. Experience managing and supervising IT specialists, which includes assigning work, setting priorities, evaluating performance, resolving complaints, identifying training needs, and recommending personnel actions such as appointments, promotions, and awards.
4. Experience leading and implementing IT policy and planning concepts across multiple disciplines, including integrating programs, defining the scope for plans and policies, and assessing the impact of emerging technologies and legislation to ensure compliance and maintain an awareness of developments in respective areas of IT expertise.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Substitution of education in lieu of specialized experience may not be used for this grade level.

All qualifications and eligibility requirements must be met by the closing date of the announcement.

Time-in-grade: Current General Schedule (GS) federal employees, and those that have served in GS positions within the last 52 weeks, must have served 52 weeks at the next lower grade, or a combination of the next lower grade level and an equivalent band in the federal service by the closing of this announcement.

Note: Current or former Federal employees MUST submit a copy of their SF-50 Form which shows competitive service appointment ("position occupied" block 34 on the SF-50 should show a "1"), tenure group (block 24 should show a 1 or 2), grade, and salary. If you are applying for a higher grade, please provide the SF-50 Form which shows the length of time you have been in your current/highest grade (examples of appropriate SF-50s include promotions, With-in Grade/Range Increases, and SF-50s dated a year apart within the same grade/job). If you have promotion potential in your current position, please provide proof. Employees applying with an interchange agreement must provide proof of their permanent appointment. IF YOU DO NOT SUBMIT ALL OF THE REQUIRED DOCUMENTATION, YOU WILL NOT RECEIVE CONSIDERATION AS A STATUS CANDIDATE.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Essential Personnel Position - This position may be designated as essential personnel. Essential personnel must be able to serve during continuity of operation events without regard to declarations of liberal leave or government closures due to weather, protests, and acts of terrorism or lack of funding. Failure to report for or remain in this position may result in disciplinary or adverse action in accordance with applicable laws, rules, and regulations. (5 U.S.C. [redacted] and 5 CFR, Part 752, as applicable).

Education

Not Applicable

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:

https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

• You may be required to serve a one-year supervisory probationary period.
• You will be required to complete an OGE 450, Confidential Financial Disclosure Form.

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration of Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation for TOP SECRET w/SCI as a condition of placement in this SPECIAL-SENSITIVE position. This review may include financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.