Your Role on the Team

This position serves as the central access point and information hub for the Division of Continuing Education and University Advancement, operating the second-floor Front Desk and Information Desk. The role is responsible for managing day-to-day front desk operations, responding to and triaging all inquiries related to DCE students and instructors, and ensuring accurate, consistent service delivery across academic and administrative functions.

The position oversees front desk workflows, office operations, ticket sales for events, purchasing, onboarding support, and procedural documentation, while ensuring compliance with university, state, and federal requirements. In addition, the role supervises and coordinates a pool of student employees, partnering with managers to align staffing coverage with operational needs.

Overall, this position plays a critical role in customer service, operational efficiency, and cross-unit coordination, acting as the first point of contact and a stabilizing presence for DCE and University Advancement operations.

What It Takes to be Successful

Required:

• Thorough knowledge of University rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and / or personnel management.
• Interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills.
• Knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and guidelines.
• Solid knowledge of common University-specific computer application programs.
• Ability to use discretion and maintain confidentiality.
• Strong skills in short-term planning, analysis, problem-solving, and customer service.
• Thorough knowledge of human resources policies and procedures for student employees.
• Bachelor's degree in related area and / or equivalent experience / training
• 1-3 years: Supervising Experience

Total Rewards

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Salary Range

Expected Salary Range Min
39.16

Expected Salary Range Max
45.00